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Technical Support Engineer (CAD / CAM systems)
Job summary
A leading recruitment service provider in Hamburg is seeking a skilled Technical Support Engineer with expertise in dental CAD/CAM technology. You will provide technical support, train clients, and collaborate with engineering teams to resolve issues. Ideal candidates have a strong problem-solving mindset and a customer-first attitude. This position offers a great opportunity for career growth.
Qualifications
- Experience in the dental CAD / CAM industry, ideally in a technical support role.
- Strong problem-solving skills and customer-first attitude.
- Ability to communicate technical information clearly to non-technical users.
Responsibilities
- Provide technical support for CAD / CAM systems.
- Train clients on the use of dental CAD / CAM workflows.
- Collaborate with product and engineering teams to resolve complex issues.
- Maintain documentation of support cases and training materials.
- Act as a technical advisor to sales teams.
- Stay current with developments in CAD / CAM technology.
Skills
Tools
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Technical Support Engineer to join one of our clients' teams. Looking for a great opportunity to grow your career? This might be perfect for you!
We are looking for a skilled and experienced Technical Support Engineer with a strong background in the Dental CAD / CAM industry. This role is ideal for engineers who have hands‑on experience with dental CAD / CAM systems, software, and equipment, and are passionate about supporting customers with technical excellence.
- Provide technical support for CAD / CAM systems, including CAM software (Millbox, WorkNC, Hyperdent), CNC, milling machines, and metal laser sintering 3D printers used in dental labs and clinics
- Train clients on the use and optimization of dental CAD / CAM workflows
- Collaborate with product and engineering teams to resolve complex issues and improve product reliability
- Maintain documentation of support cases, solutions, and training materials
- Act as a technical advisor to sales teams during pre- and post-sales activities
- Stay current with the latest developments in digital dentistry and CAD / CAM technology
- Experience in the dental CAD / CAM industry , ideally in a technical support, engineering, or application specialist role
- Strong problem‑solving skills and a customer‑first attitude
- Ability to communicate technical information clearly to non‑technical users
- Willingness to travel for on‑site support
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.