Information Security jobs in United States
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Identity & Access Management Support Engineer SailPoint IIQ (m/f/d)
Job summary
A leading IT service provider is seeking an Identity and Access Management Support Engineer to provide comprehensive support for IAM solutions, particularly SailPoint IdentityIQ. The ideal candidate will have hands-on experience and strong analytical skills, working to enhance system performance and stability for global clients. Fluency in English; knowledge of German is a plus.
Qualifications
- Several years of hands-on experience in IAM, especially with SailPoint IdentityIQ.
- Solid knowledge of IT security best practices.
- Fluent in English; German is a plus.
Responsibilities
- Operate and support IAM solutions (SailPoint IdentityIQ) for global clients.
- Provide 2nd and 3rd level support, resolving access issues.
- Drive continuous improvement by collaborating with customers.
Skills
Education
Tools
For our locations in Sofia, Plovdiv, Varna or remote in Bulgaria, we are looking for an Identity and Access Management Support Engineer (m/f/d) to join our Managed Services Europe team.
In this role, you will provide both 2nd and 3rd level support for Identity Governance platforms based on SailPoint IdentityIQ (IIQ). Additionally, you will manage day-to-day support operations, troubleshoot technical issues, implement fixes and enhancements, and contribute to the continuous improvement and stability of our customers' IAM systems.
- Operate and support IAM solutions (SailPoint IdentityIQ) for global clients in complex, customized environments
- Provide 2nd and 3rd level support, resolving access issues, provisioning errors, and system incidents
- Proactively monitor system health and integrations, identifying issues early and ensuring operational stability
- Optimize custom workflows, connectors, and provisioning logic, and support system upgrades and performance tuning
- Drive continuous improvement by collaborating with customers to enhance IAM processes and system value
- Maintain documentation and mentor junior team members, contributing to knowledge sharing and team development
- Degree in Computer Science, Information Security, or a related field
- Several years of hands-on experience in IAM, especially with SailPoint IdentityIQ
- Strong analytical skills, problem-solving ability, and customer-focused communication
- Solid knowledge of databases, directory services, and IT security best practices
- Enthusiasm for complex challenges in enterprise user and access management
- Fluent in English; German and SailPoint certifications are a plus
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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