Xiaomi Store Manager - Köln

Xiaomi Technology; Köln; On-site; EUR 40,000 - 60,000; Full time

Job summary

Xiaomi Technology is seeking a Store Operations Manager in Köln, Germany. The role involves ensuring operational efficiency, supporting sales strategies, and managing customer service operations. Ideal candidates should have a strong retail engagement background, be adept in data analysis, and possess over two years of experience in store management within the consumer electronics sector. Join Xiaomi to drive store performance and enhance customer experiences.

Qualifications

• Strong willingness to engage in retail with a good spirit of cooperation.
• First-line retail experience is preferred.
• Over two years of working experience in store management in the consumer electronics industry is ideal.

Responsibilities

• Assist in completing daily store operations and management tasks.
• Support the development and execution of store sales plans.
• Supervise product turnover and replenish processes.
• Assist in supervising customer service operations.
• Support recruitment and training of store staff.
• Collect and analyze store-related data for performance improvement.

Skills

Retail engagement

Team collaboration

Data analysis

Job description

• Store Operation: Assist in completing daily store operations and management tasks to ensure operational efficiency and service quality. Monitor the business condition of the store, identify issues proactively, and propose solutions under the Store Manager’s guidance. Maintain communication with the platform and headquarters to support the implementation of company strategies.
• Sales Management: Support the development and execution of store sales plans and strategies. Collaborate with the store team to achieve company sales targets.
• Product & Display Management: Supervise product turnover and replenishment processes, ensuring product displays align with company VM standards.
• Customer Service: Assist in supervising customer service operations, handle customer complaints, and ensure satisfactory service experiences.
• Team Management: Support recruitment and training of store staff, maintain adequate staffing levels, and contribute to team engagement and service quality.
• Data Analysis: Collect and analyze store-related data (business performance, competitor insights, etc.), prepare performance reports, and propose improvement strategies for Store Manager review.
• Strong willingness to engage in retail, strong learning ability, good spirit of cooperation and ownership;
• First-line retail experience is preferred;
• Two years above of working experience in store management in the consumer electronics industry is preferred;