Waiter (m/f/d)

Accor; Berlin; Vor Ort; EUR 26.000 - 36.000; Vollzeit

Benefits dieser Stelle

24 holidays (plus bank holidays)

Free night at The Hoxton

Meal for two on start

Discounts across the Ennismore family

BVG Public Transportation Ticket

Zusammenfassung

The Hoxton, Charlottenburg (Berlin) is seeking a Waiter/Waitress to join our team and help create memorable experiences for guests. You’ll be the face of service, warmly welcoming guests and ensuring they have a great time from arrival to departure.

Reporting to the Floor Manager, you will take orders, present menus, work across F&B outlets, and support room service. Fluent English and good German, plus a passion for hospitality, are essential to thrive here.

Qualifikationen

• You want to be part of a team that works hard, supports each other and has fun along the way.
• You are flexible to work on rotative shifts and on weekends.
• Passion for hospitality – you’re all about creating memorable experiences for others.
• Fluent in English, good German knowledge, additional languages will be highly valuable.
• You’re all about having a positive impact on the people you interact with.

Aufgaben

• You’re the face of our guests’ experience and you bring your own flavour to the(ir) table.
• Warmly welcome the guests and ensure they have a great time from arrival to departure.
• Present menus and answer questions about items, ingredients, and pricing.
• Take accurate food and beverage orders and relay them to the kitchen or bar.
• Serve orders in a timely and professional manner in the lobby and during room service.
• Check in with guests to ensure satisfaction with food and service.
• Handle customer complaints or concerns promptly and professionally.
• Clear and reset tables between courses and after guests leave.
• Process payments accurately using cash registers or POS systems.
• Maintain cleanliness and organization of lobby area and back of house.

Kenntnisse

Team spirit

Flexibility

Hospitality passion

English

German

Other languages

People skills

Authenticity

Positive impact

Approachability

Jobbeschreibung

The Hoxton, Charlottenburg (Berlin) - Waiter/Waitress (m/f/d)

We are looking for a Waiter/Waitress to join our team and help create the kind of experiences our guests come back for.

Our first Hoxton in Germany is home to 234 bedrooms of varying sizes, a vibrant wintergarden featuring all-day dining, a lively lobby and bar, a streetside terrace, and The Apartment – our unique meetings and events concept

Reporting to our Floor Manager, you will be responsible for serving the guests and make sure they will have a great time.

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Job Description

What you’ll do…

• You’re the face of our guests’ experience and you bring your own flavour to the(ir) table.
• warmly welcome the guests
• Make sure that from the moment they arrive to when they leave, they’re having a great time.
• Present menus and answer questions about menu items, ingredients, and pricing
• flexible to work in our different F&B outlets.
• Take accurate food and beverage orders and relay them to the kitchen or bar.
• Serve orders in a timely and professional manner in the lobby as well as during room service.
• Check in with guests to ensure satisfaction with food and service.
• Handle customer complaints or concerns promptly and professionally.
• Clear and reset tables between courses and after guests leave.
• Process payments accurately using cash registers or POS systems.
• Maintain cleanliness and organization of lobby area, back of the house and while room service
• Comply with health and safety regulations.
• Work with the rest of team in keeping things running smoothly and tidily.

Qualifications

What we're looking for...

• You want to be part of a team that works hard, supports each other and has fun along the way.
• You are flexible to work on rotative shifts and on weekends.
• Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues.
• Fluent in English, good German knowledge, additional languages will be highly valuable.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• A people person, great at building and nurturing long lasting relationships.
• You’re looking for a place where you can be you; no clones in suits here.
• You’re not precious. We leave our egos at the door and help get stuff done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.

Additional Information

What’s In It For You…

• A competitive package, plenty of opportunity for development and rewards for going the extra mile and living our values.
• 24 holidays (plus bank holidays) and extra time off to volunteer with one of our partner charities.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!)
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Food on us during your shift – we support you finding a fueling lunch with Pluxee Benefits Card and food vouchers.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Get in touch with experts from OpenUp to balance work and life or any other mental-wellbeing related topic.
• Enjoy lots of Discounts through our Corporate Benefits Discount webpage.
• Learn and grow with our Ennismore Learning platform and its +6.000 training opportunities
• BVG Public Transportation Ticket on us!