Trading Support Agent - German Speaking (m/f/d)

Agência Lynx; Berlin; Vor Ort; EUR 36.000 - 60.000; Vollzeit

Benefits dieser Stelle

Attractive salary package

Structured onboarding program

Free snacks and drinks

Annual personal development budget

Language courses

Employer pension contribution

Urban Sports Club discounts

Team events and parties

Zusammenfassung

A financial services company in Berlin is looking for a Trading Support Agent to provide exceptional service to Polish-speaking clients. In this role, you will handle client inquiries, offer information about products, and assist with technical matters related to our trading platform. Candidates should possess customer service experience, fluent German and English skills, and an interest in financial markets. An attractive salary package and professional development opportunities are offered.

Qualifikationen

• First professional experience in customer service; experience in banking or financial services is a plus but not required.
• Interest in financial markets and financial products.
• Confident PC skills and an affinity for internet-based tools and software.
• Fluent German and English are required for communication with clients and colleagues.

Aufgaben

• Handle client inquiries and complaints via phone and email.
• Provide clients with information about our products and services.
• Support clients with technical aspects of our trading platform.
• Ensure accurate documentation and data management.

Kenntnisse

Customer service experience

Fluent German

Fluent English

PC skills

Financial markets interest

PC skills

Tools

CRM tools

Internet tools

Jobbeschreibung

About Us

We are a successful financial services company with around 115 employees and proudly celebrated our 15th anniversary in 2024. Despite our steady growth, we have maintained the mindset and team spirit of a start-up – see for yourself on Kununu & Glassdoor.

At LYNX B.V. Germany Branch, we empower our clients to trade independently on global financial markets through our professional and award-winning trading platform. Building strong client relationships and ensuring client satisfaction is at the heart of what we do. As a Trading Support Agent (m/w/d), you will play a key role in contributing to our continued success.

Your Role

You will be responsible for delivering outstanding customer service to our clients, focusing on Polish-speaking clients. Your tasks will include:

• Handling client inquiries and complaints via phone and email
• Providing clients with information about our products and services
• Supporting clients with technical aspects of our trading platform
• Ensuring accurate documentation and data management

Please note: This role does not involve sales or cold calling — clients contact you directly.

If you are a good communicator and enjoy building relationships, this is the perfect opportunity for you!

What You Bring

• First professional experience in customer service; experience in banking or financial services is a plus but not required
• Interest in financial markets and financial products
• Fluent German and English language skills, both written and spoken
• Confident PC skills and an affinity for internet-based tools and software

What We Offer

• Attractive salary package
• A structured onboarding program including individual training on our trading platform and financial products with our in-house trainer, plus hands‑on support from your personal mentor
• Free snacks, fresh fruit & vegetables, drinks, and a freshly prepared daily lunch — with options for meat lovers, vegetarians, and vegans
• An annual personal development budget of up to €2,000 for training of your choice related to your role
• Company-subsidized in-house language courses at discounted rates
• 45% employer contribution to your company pension plan
• Urban Sports Club membership discounts
• Local & international summer and Christmas parties as well as regular team events

What's Next?

Do you recognize yourself in this role and want to become a LYNXian? If so, we look forward to receiving your application, including your cover letter, CV, and relevant certificates, addressed to Lena Kawka.