Customer Success Manager (m/f/d)

Lynx Beleggen; Berlin; Vor Ort; EUR 48.000 - 70.000; Vollzeit

Benefits dieser Stelle

Free snacks, fresh fruit & vegetables,

Daily freshly prepared lunch

Personal development budget up to €2,0

Language courses at discounted rates

Company pension with 45% employercon-

Urban Sports Club discounts

Team events and parties

Zusammenfassung

LYNX B.V. Germany Branch is seeking a Customer Success Manager (m/f/d) to deliver outstanding service to clients in Berlin. You will handle inquiries, provide product information, and support clients with the trading platform, ensuring accurate data management.

No sales or cold calling is involved; a strong communicator who enjoys building relationships will thrive. Onboarding includes training on our platform and products with mentorship.

Qualifikationen

• First professional experience in customer service; banking/financial services is a plus but not required.
• Interest in financial markets and financial products.
• Fluent German and English language skills, both written and spoken.
• Confident PC skills and an affinity for internet-based tools and software.

Aufgaben

• Handle client inquiries and complaints via phone and email.
• Provide clients with information about products and services.
• Support clients with technical aspects of our trading platform.
• Ensure accurate documentation and data management.

Kenntnisse

Fluent German

Fluent English

PC skills

Trading platform familiarity

Tools

Trading platform

Jobbeschreibung

About Us

We are a successful financial services company with around 115 employees and proudly celebrated our 15th anniversary in 2024. Despite our steady growth, we have maintained the mindset and team spirit of a start-up - see for yourself on Kununu & Glassdoor.

At LYNX B.V. Germany Branch, we empower our clients to trade independently on global financial markets through our professional and award‑winning trading platform. Building strong client relationships and ensuring client satisfaction is at the heart of what we do. As a Customer Success Manager (m/f/d), you will play a key role in contributing to our continued success.

Your Role

You will be responsible for delivering outstanding customer service to our clients. Your tasks will include:

• Handling client inquiries and complaints via phone and email
• Providing clients with information about our products and services
• Supporting clients with technical aspects of our trading platform
• Ensuring accurate documentation and data management

Please note

This role does not involve sales or cold calling — clients contact you directly.

If you are a good communicator and enjoy building relationships, this is the perfect opportunity for you!

What You Bring

• First professional experience in customer service; experience in banking or financial services is a plus but not required
• Interest in financial markets and financial products
• Fluent German and English language skills, both written and spoken
• Confident PC skills and an affinity for internet-based tools and software

What We Offer

• Attractive salary package
• A structured onboarding program including individual training on our trading platform and financial products with our in-house trainer, plus hands‑on support from your personal mentor
• Free snacks, fresh fruit & vegetables, drinks, and a freshly prepared daily lunch — with options for meat lovers, vegetarians, and vegans
• An annual personal development budget of up to €2,000 for training of your choice related to your role
• Company-subsidized in-house language courses at discounted rates
• 45% employer contribution to your company pension plan
• Urban Sports Club membership discounts
• Local & international summer and Christmas parties as well as regular team events

What's Next?

Do you recognize yourself in this role and want to become a LYNXian?