The Grill Restaurant Shift Supervisor

Red Hawk Casino; Parkstein; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Red Hawk Casino is seeking a dedicated supervisor to oversee venue operations and dining floor service. You will enforce standards, maintain guest service quality, and supervise all service team members on your shift, ensuring staffing aligns with guest needs.

The role requires supervisory experience, ServSafe certification (or ability to obtain), HACCP knowledge, and a minimum age of 21. Compliance with health and safety regulations is essential.

Qualifikationen

• High school diploma or GED preferred.
• Minimum of one year related supervisory experience preferred.
• ServSafe certification, or ability to become certified, and knowledge of HACCP standards required.
• Must be at least 21 years of age.

Aufgaben

• Enforces performance standards, policies and procedures as they relate to venue operations; monitors Food Server service on the dining floor.
• Ensures the highest possible standards of guest service and team member relations are maintained and carried out in a fair and equitable manner.
• Directly supervises all service team members on assigned shift.
• Assists venue manager with scheduling of team members and ensuring correct staffing levels.

Kenntnisse

Supervisory experience

Guest relations

Communication skills

Ausbildung

High school diploma or GED

Tools

ServSafe certification

HACCP knowledge

Jobbeschreibung

Job Details

Description

• Enforces performance standards, policies and procedures as they relate to venue operations; monitors Food Server service on the dining floor. Ensures smooth and efficient operations on a continual basis.
• Ensures the highest possible standards of guest service and team member relations are maintained and carried out in a fair and equitable manner.
• Ensures compliance with all health and safety standards/regulations as well as all applicable Tribal, Federal, State and local laws/ordinances.
• Assists venue manager with scheduling of team members and ensuring correct staffing levels and adjustments are made in accordance with guest needs.
• Monitors job performance of all venue team members and provides feedback on same to aid the team members in developing and enhancing skills.
• Provides input to the venue manager concerning operational deficiencies and areas in need of improvement.
• Promotes positive guest relations through prompt, courteous and efficient service.
• Reviews and makes recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate all team members in a fair and equitable manner.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Listens to, evaluates and handles guest comments in a way that satisfies the guest to their satisfaction.
• Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as internal controls, policies and procedures.
• Directly supervises all service team members on assigned shift.
• Create and utilize a comprehensive and sustainable employee engagement strategy through both formal and informal feedback as well as constant communication
• Performs all other duties as assigned.

Qualification Requirements

• High school diploma or GED preferred.
• Minimum of one year related supervisory experience preferred.
• Appropriate licenses, as required.
• ServSafe® certification, or ability to become certified, and knowledge of HACCP standards required.
• Must be at least 21 years of age.