Slots Gaming Tech Supervisor

Red Hawk Casino; Parkstein; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Red Hawk Casino in Germany seeks a shift supervisor for Gaming Technicians to ensure smooth operation and regulatory compliance of slot machines. You will coordinate responsibilities, oversee repairs, and support performance on the gaming floor.

The role also involves staff management, training, auditing paperwork and maintaining accurate machine counts, while delivering excellent guest service and promoting a positive casino experience.

Qualifikationen

• Requires high school diploma and 3+ years slot experience.
• Supervisory experience preferred.
• Electronics degree preferred.
• Frequent lifting up to 100 pounds is required.
• Must be at least 21 years of age.

Aufgaben

• Coordinate and supervise Gaming Technicians on assigned shift.
• Repair, overhaul and maintain slot machines for optimal operation.
• Handle staffing decisions (hire/transfer/suspend/discipline) for technicians.
• Manage floor maintenance and relocation of machines.
• Process paperwork for auditing and new slot machines setup.
• Maintain machine counts and licensing compliance.
• Assist in training new Gaming Technicians.
• Stay updated on local gaming laws and internal controls.
• Address guest issues to the shift manager and promote guest relations.
• Directly supervise all technicians on each shift and perform other duties as assigned.

Kenntnisse

Supervisory experience

Slot experience

Electronics knowledge

Physical ability to lift 100 lbs

Ausbildung

High school diploma

Electronics degree (preferred)

Jobbeschreibung

Job Details

• Coordinates and supervises all Gaming Technicians, Bench Technicians, Senior Gaming Technicians on assigned shift by assigning responsibilities and duties and assisting them if needed.
• Repairs, overhauls, and maintains proper preventative maintenance of all slot machines to ensure optimal operation.
• Makes recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign, and discipline all Gaming Technicians, Bench Technicians, Senior Gaming Technicians on assigned shift in a fair and equitable manner.
• Handles floor maintenance and repair.
• Processes the necessary paperwork for auditing and data processing purposes for the initial set-up and checkout of new slot machines.
• Keeps an accurate count of machines on the floor, matching the units license, maintains records of all percentage sheets as required by the Gaming Commission.
• Supervises the breakdown, relocation, and setup of relocated machines and stands.
• Assists in the training of new Gaming Technicians.
• Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and regulations, as well as property internal controls, policies and procedures.
• Brings disputes and unusual guest activities to the attention of the shift manager/ Gaming Performance Manager.
• Promotes positive guest relations through prompt, courteous and efficient service.
• Directly supervises all Gaming Technicians, Bench Technicians, and Senior Gaming Technicians on each assigned shift.
• Performs all other duties as assigned.

Description

• Coordinates and supervises all Gaming Technicians, Bench Technicians, Senior Gaming Technicians on assigned shift by assigning responsibilities and duties and assisting them if needed.
• Repairs, overhauls, and maintains proper preventative maintenance of all slot machines to ensure optimal operation.
• Makes recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign, and discipline all Gaming Technicians, Bench Technicians, Senior Gaming Technicians on assigned shift in a fair and equitable manner.
• Handles floor maintenance and repair.
• Processes the necessary paperwork for auditing and data processing purposes for the initial set-up and checkout of new slot machines.
• Keeps an accurate count of machines on the floor, matching the units license, maintains records of all percentage sheets as required by the Gaming Commission.
• Supervises the breakdown, relocation, and setup of relocated machines and stands.
• Assists in the training of new Gaming Technicians.
• Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and regulations, as well as property internal controls, policies and procedures.
• Brings disputes and unusual guest activities to the attention of the shift manager/ Gaming Performance Manager.
• Promotes positive guest relations through prompt, courteous and efficient service.
• Directly supervises all Gaming Technicians, Bench Technicians, and Senior Gaming Technicians on each assigned shift.
• Performs all other duties as assigned.

Qualification Requirements

• High school diploma required and three or more years slot experience required.
• One year of supervisory experience preferred.
• Electronics degree preferred.
• Must be able to frequently lift and/or move up in to 100 pounds.
• Must be at least 21 years of age.