Outlet Server - HRC Munich

Hard Rock Cafe; München; Vor Ort; EUR 18.000 - 28.000; Vollzeit

Zusammenfassung

Hard Rock Cafe Munich is seeking an enthusiastic Server to guide guests through the cafe experience, take orders, deliver meals and provide friendly, accurate service. You will upsell, handle payments, verify IDs for age-restricted items, and maintain a clean, efficient station in a fast-paced environment.

Join a team that prides itself on hospitality, teamwork, and creating memorable experiences for every guest who walks through the door.

Qualifikationen

• Experience in fast-paced hospitality environments.
• Ability to stand for long periods and perform duties safely.
• Team player with a customer-first mindset.

Aufgaben

• Take guests’ orders and deliver meals.
• Handle cash and other payment methods using a POS system.
• Check IDs when guests appear under 25 and ensure responsible alcohol service.
• Engage in suggestive selling and answer guest questions with accurate information.
• Maintain a clean and organized station; perform opening/closing duties.
• Direct guests and coordinate with coworkers to create memorable experiences.

Kenntnisse

Guest service

POS handling

Cash handling

Upselling

Food serving

Team communication

Alcohol service

Product knowledge

Multitasking

Station upkeep

Tools

POS system

Jobbeschreibung

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

Basic Functions Of The Server Include

• Taking guests’ orders
• Running food
• Handling cash & other forms of payment
• Making proficient sales transactions - using a point-of-sale system
• Properly checks I.D.s – for guests who appear to be under 25 years old
• Demonstrating responsible alcohol service
• Demonstrating impeccable product knowledge
• Suggestive selling - using proven techniques
• Answering questions - accurately and politely
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
• Maintaining a clean & organized station – including pre-bussing & table maintenance
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc
• Demonstrating knowledge of all table/station numbers
• Directing guests to areas & restrooms
• Effectively communicating with co-workers
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”

Job Requirements Include

• Performing duties which require bending, reaching, lifting and standing for long periods of time
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement

Your Cafe may cross-train the Server/Host/Busser position