Associate Customer Success Management

Jobtailor; Deutschland; Remote; EUR 42.000 - 65.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a dedicated Customer Success professional to support the Senior Customer Success Manager team in delivering exceptional service to Censis customers. You will ensure successful product use, retention, and a positive client experience while growing utilization and the subscription footprint.

In this role you will serve as an advocate for customers, manage ongoing requests, and coordinate onsite and virtual visits.

Qualifikationen

• Extreme attention to detail required.
• Strong time management skills.
• Excellent organizational abilities.
• Excellent written and verbal communication skills.
• Experience in customer success or similar field preferred.

Aufgaben

• Support the Senior Customer Success Manager team.
• Provide white glove service to Censis customers.
• Ensure successful product use, retention, and a positive experience for clients.
• Grow client utilization and subscription footprint.
• Serve as an internal advocate for the customer.
• Manage requests from current customers.
• Support QBR preparation.
• Coordinate and complete onsite and virtual visits.
• Triage and route customer inquiries.
• Collaborate with cross-functional teams.
• Support special projects as assigned.

Kenntnisse

Extreme attention to detail

Time management

Organization

Excellent written and verbal communc.

Customer success experience

Jobbeschreibung

• Support the Senior Customer Success Manager team
• Provide white glove service to Censis customers
• Ensure successful product use, retention, and a positive experience for clients
• Grow client utilization and subscription footprint
• Serve as an internal advocate for the customer
• Manage requests from current customers
• Support QBR preparation
• Coordinate and complete onsite and virtual visits
• Triage and route customer inquiries
• Collaborate with cross-functional teams
• Support special projects as assigned.

Requirements

• Extreme attention to detail
• Time management
• Organization
• Excellent written and verbal communication skills
• Experience in customer success or similar field is preferred.

Core Competencies

Demonstrates expertise in customer success management, ensuring client satisfaction and retention through effective communication and organization. Capable of managing customer inquiries and collaborating with cross-functional teams to enhance product utilization.

Highest-signal resume keywords

• Customer Success Management
• Excellent Written Communication
• Excellent Verbal Communication
• Time Management
• Attention to Detail

ATS Optimization Keywords

Soft Skills

• Organization
• Collaboration

Industry Keywords

• Client Utilization
• Subscription Footprint
• Customer Advocacy
• QBR Preparation
• Onsite Visits
• Virtual Visits
• Customer Inquiries
• Cross-Functional Teams
• White Glove Service
• Customer Success