Patient Support Supervisor – Certified Pharmacy Technician, Prior Authorizations

Jobtailor; Deutschland; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

Jobtailor seeks a strategic leader to guide a team of Patient Support Associates, ensuring medication adherence, prior authorizations, and financial assistance. You will oversee staffing, scheduling, PTO, and time reporting, stepping in during peak periods to maintain service levels.

You will collaborate with hospital and clinic stakeholders, maintain strong pharmacy/clinical relationships, monitor service metrics, and drive audits and workflow optimization. Travel up to 20% may be required.

Qualifikationen

• Active Pharmacy Technician license/registration (state-specific).
• National certification (CPhT) required.
• 3+ years pharmacy technician experience (specialty pharmacy preferred).
• Prior leadership experience (formal or informal) strongly preferred.
• Strong leadership, communication, and team development skills.
• Ability to influence, collaborate, and drive results across teams.
• Solid operational and analytical skills; ability to identify trends and improve performance.
• Proficiency in Microsoft Excel and Word (data analysis, reporting).
• Experience with pharmacy/EMR systems (Willow, QS1, RX30 preferred).
• Highly organized, detail-oriented, and patient-focused.
• Ability to manage multiple priorities and maintain confidentiality.
• Ability to lead both remote and on-site teams.
• Willingness to travel up to 20% (if outside core locations).

Aufgaben

• Lead, coach, and manage a team of Patient Support Associates to ensure medication adherence, prior authorization completion, and financial assistance support.
• Provide ongoing performance management, training, and mentorship.
• Manage staffing, scheduling, PTO, and time reporting (ADP).
• Step in to support workload during peak or short-staffed periods.
• Ensure patients receive medications on time and without barriers.
• Partner with hospital/clinic stakeholders through regular meetings and collaboration calls.
• Maintain strong working relationships with pharmacy and clinical teams.
• Monitor and ensure achievement of service level metrics and quality standards.
• Conduct audits, oversee system workflows, and manage responsiveness to incoming requests.
• Establish and optimize workflows between Patient Support, liaison teams, and clinical integration teams.
• Identify and implement operational improvements and best practices.
• Support data, analytics, contracting, and special projects.
• Provide troubleshooting, guidance, and issue resolution for team members and partners.
• Assist with hiring, onboarding, training coordination, and system access setup.
• Maintain confidentiality of sensitive patient and business data.

Kenntnisse

Leadership

Communication

Team development

Organizational skills

Collaboration

Data analysis

Ausbildung

High School Diploma or GED

Bachelor's degree (preferred or in progress)

Tools

ADP

Willow

QS1

RX30

Jobbeschreibung

• Lead, coach, and manage a team of Patient Support Associates to ensure medication adherence, prior authorization completion, and financial assistance support
• Provide ongoing performance management, training, and mentorship
• Manage staffing, scheduling, PTO, and time reporting (ADP)
• Step in to support workload during peak or short-staffed periods
• Ensure patients receive medications on time and without barriers
• Partner with hospital/clinic stakeholders through regular meetings and collaboration calls
• Maintain strong working relationships with pharmacy and clinical teams
• Monitor and ensure achievement of service level metrics and quality standards
• Conduct audits, oversee system workflows, and manage responsiveness to incoming requests
• Establish and optimize workflows between Patient Support, liaison teams, and clinical integration teams
• Identify and implement operational improvements and best practices
• Support data, analytics, contracting, and special projects
• Provide troubleshooting, guidance, and issue resolution for team members and partners
• Assist with hiring, onboarding, training coordination, and system access setup
• Maintain confidentiality of sensitive patient and business data

Requirements

• Active Pharmacy Technician license/registration (state-specific)
• National certification (CPhT) required
• 3+ years pharmacy technician experience (specialty pharmacy preferred)
• Prior leadership experience (formal or informal) strongly preferred
• High School Diploma or GED (required)
• Bachelor's degree (preferred or in progress)
• Leadership/management training (preferred)
• Strong leadership, communication, and team development skills
• Ability to influence, collaborate, and drive results across teams
• Solid operational and analytical skills; ability to identify trends and improve performance
• Proficiency in Microsoft Excel and Word (data analysis, reporting)
• Experience with pharmacy/EMR systems (Willow, QS1, RX30 preferred)
• Highly organized, detail-oriented, and patient-focused
• Ability to manage multiple priorities and maintain confidentiality
• Ability to lead both remote and on-site teams
• Willingness to travel up to 20% (if outside core locations)

Core Competencies

Demonstrates strong leadership and management capabilities in overseeing Patient Support Associates, ensuring medication adherence, and optimizing workflows. Proficient in operational improvements, data analysis, and maintaining compliance with pharmacy standards.

Highest-signal resume keywords

• Active Pharmacy Technician License
• National Certification (CPhT)
• 3+ Years Pharmacy Technician Experience
• Leadership/Management Training
• Proficiency in Microsoft Excel and Word

ATS Optimization Keywords

Hard Skills

• Medication Adherence
• Prior Authorization Completion
• Financial Assistance Support
• Operational Improvements
• Data Analysis
• Performance Management
• Auditing
• System Workflows
• Issue Resolution
• Pharmacy/EMR Systems

Soft Skills

• Leadership Skills
• Communication Skills
• Team Development Skills
• Collaboration Skills
• Organizational Skills

Certifications & Qualifications

• Active Pharmacy Technician License
• National Certification (CPhT)

Industry Keywords

• Patient Support
• Pharmacy
• Specialty Pharmacy
• Service Level Metrics
• Confidentiality

Tools & Technologies

• ADP
• Willow
• QS1
• RX30