Technical Support Specialist

Bally's Intralot; Hamburg; Híbrido; EUR 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working model

Private Insurance

Parking inside

Restaurant and corporate bus

Extensive training program

Resumo da oferta

Bally’s Intralot in Hamburg, Germany, is seeking a Technical Support Specialist to join our support operations for the German market. You will provide 1st and 2nd line support across complex, regulated environments and ensure service quality in line with German SLAs and compliance requirements.

Ideal candidates have 3+ years in technical support or service engineering, fluent German and English, and a strong customer-service mindset.

Qualificações

• 3+ years in technical support or service engineer in tech/SaaS
• Native German & fluent English (B2-C1)
• Strong communication and customer service skills
• Experience with Linux, SQL, Kubernetes, Kibana is a plus

Responsabilidades

• Act as the first local point of contact for customer technical issues, performing on-site troubleshooting and escalating complex cases when needed
• Maintain clear and professional communication with customers in German and English, providing timely updates and resolution analysis
• Coordinate with HQ teams to address advanced technical inquiries, report unresolved issues, and ensure high customer satisfaction
• Manage technical documentation and translations (e.g. LOTOS O/S Platform, change requests), maintaining accuracy in both German and English
• Support small and complex projects, including Change Requests, ensuring timely reporting, correspondence, and task tracking.

Conhecimentos

German native

English fluent

Communication skills

Problem-solving mindset

Customer service mindset

Willingness to rotate shifts

Team player

3+ years in tech support

Ferramentas

Kubernetes

Kibana

SQL

Linux

Descrição da oferta de emprego

Job Description

Join Bally’s Intralot as a Technical Support Specialist! (based in Hamburg, Germany)

Your Role

As a Technical Support Specialist you will join our support operations team, focusing on clients in the German lottery and sports betting industry. You will provide 1st and 2nd line support across complex and regulated environments, ensuring high-quality service aligned with strict German SLAs and compliance requirements.

What You’ll Do

• Act as the first local point of contact for customer technical issues, performing on-site troubleshooting and escalating complex cases when needed
• Maintain clear and professional communication with customers in German and English, providing timely updates and resolution analysis
• Coordinate with HQ teams to address advanced technical inquiries, report unresolved issues, and ensure high customer satisfaction
• Manage technical documentation and translations (e.g. LOTOS O/S Platform, change requests), maintaining accuracy in both German and English
• Support small and complex projects, including Change Requests, ensuring timely reporting, correspondence, and task tracking.

Job Requirements

What Sets You Apart:

• 3+ years of experience in technical support or as a service engineer, ideally in a tech/SaaS environments
• Native-level German & fluent English (B2-C1)
• Strong communication and customer service skills
• Solid understanding of Microsoft OS and Backoffice systems
• Familiarity with Linux, SQL, Microservices, Kubernetes, Kibana is a plus
• Analytical, problem-solving mindset
• Willingness to work in rotating shifts
• Team player attitude
• Having gained experience in the lottery/sports betting industry would be a great asset.

Why Join Us

• A competitive compensation package combined with additional benefits.
• Hybrid working model.
• Private Insurance for you and your family.
• Modern facilities, parking inside, enticing restaurant and corporate bus.
• An extensive training program upon induction and throughout employment.
• Exceptional opportunities to learn and develop in a multinational environment.
• Prospects for professional growth both locally and globally.

Our Hiring Journey

• Step 1: Intro chat with HR & your future team.
• Step 2: Final conversation to wrap things up.
• Usually wrapped up within 2-3 weeks.
• Friendly, clear, and respectful — just how we like our process.

About Us

Bally’s Intralot is a leading iGaming and lottery solutions provider listed on the Euronext Athens, aiming to drive strategic growth and global competitiveness across the globe. Combining Bally’s proven digital B2C expertise with INTRALOT’s longstanding leadership in regulated lottery gaming, Bally’s Intralot forms a uniquely positioned, independent global champion across online gaming, lottery, iLottery, and sports betting.

At Bally’s Intralot, our culture is guided by a shared set of values that shape the way we collaborate, innovate, and deliver for our partners and communities.

• We Win as One, working collaboratively across teams, functions, and geographies to achieve common goals. We believe that success is built through trust, respect, and the collective strength of our people.
• We are Powered by Curiosity, continuously seeking new ideas, insights, and perspectives. By encouraging learning and innovation, we challenge the status quo and strive to develop smarter, more effective solutions.
• We bring Fun with Purpose, combining our passion for the gaming and technology industries with a strong sense of responsibility. We aim to create engaging experiences while contributing positively to our customers, partners, and society.
• We Embrace the Possibility, staying open to change and new opportunities. Through adaptability and forward thinking, we explore new paths for growth and innovation in an evolving industry.
• Above all, we Guard the Game, upholding the highest standards of integrity, fairness, security, and responsible gaming. We are committed to protecting our players, partners, and the trust placed in our brand.

Equal Opportunity Employer

We celebrate diversity and are proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition, disability, or any other protected status. Our premises in Paiania, Attica, are accessible to individuals with disabilities. Join us in shaping the future of gaming and lottery solutions!

Compensation Transparency Statement

In accordance with applicable pay transparency requirements, the salary range indicated reflects the expected compensation band for the role. The final offer shall be determined following a comprehensive evaluation of the candidate’s experience, qualifications, skills, and overall contribution to the role, and may, where appropriately justified, be positioned outside the stated range, in alignment with internal pay equity, market conditions, according to the Company’s payroll procedures and applicable legal require