Back Office Gaming Support Specialist

CB Talents SP; Berlin; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Relocation Bonus: €1,500 Gross

21 Days of Company-Provided Accommodation

Fully paid training

Attractive salary

Additional health insurance

Employee referral bonuses

Job summary

CB Talents SP is seeking a Back Office Gaming Support Specialist to provide the ultimate player experience. You will assist players with issues, communicate feedback, and work with the team to improve processes.

Fluency in German and gaming experience are essential. The position includes a relocation bonus of €1,500, accommodation for 21 days upon arrival, fully paid training, and many additional benefits.

Qualifications

• Fluency in German and good command of English.
• Gaming experience to relate to player's concept.
• Empathy and understanding of a player's perspective.

Responsibilities

• Assist players with any issues they experience.
• Focus on providing the ultimate player experience.
• Communicate player feedback to appropriate teams.

Skills

Fluency in German

Good command of English

Gaming experience

Player empathy

Understanding of Player Support

Job description

Description

Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

We are looking for passionate Back Office Gaming Support Specialists with German to join our Game Support Team - get the job you will enjoy! A typical day:

• Assist our players with any issues they might experience or report
• Focus on the player and provide the ultimate player experience
• Listen to the voice of the players and communicate it further to the appropriate teams
• Work with our team to improve our processes

Requirements

• Fluency in German and a good command of English
• Gaming experience - you have played games and you can relate to a player's concept, community, and mindset
• Player empathy and understanding a player's perspective when tackling their issues
• Understanding of Player Support
• Desire to help the players as best as possible and to contribute to the team's success

Benefits

• Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses