Technical Support Specialist

Remotely; Hamburg; Hybrid; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Hybrid working model

Career development in multinational 환경

Job summary

INTRALOT in Hamburg seeks a Technical Support Specialist to join our support operations, providing 1st and 2nd line support for German lottery and sports betting clients in regulated environments. You will troubleshoot on-site and coordinate with HQ for complex cases, while maintaining bilingual communication and accurate documentation.

Requirements include native German and fluent English, 3+ years in technical support or service engineering, and a willingness to work rotating shifts.

Qualifications

• 3+ years in technical support or as a service engineer in tech/SaaS environments.
• Native-level German and fluent English (B2-C1).
• Strong communication and customer-service mindset.
• Solid knowledge of Microsoft OS and backoffice systems; Linux/SQL/Kubernetes/Kibana a plus.
• Analytical, problem-solving mindset with a team-player attitude.
• Willing to work rotating shifts; experience in lottery/sports betting is a plus.

Responsibilities

• Act as the first local contact for customer technical issues, performing on-site troubleshooting and escalating complex cases.
• Maintain clear, professional German and English communication with customers and provide timely updates.
• Coordinate with HQ teams to address advanced inquiries and report unresolved issues.
• Manage technical documentation and translations, ensuring accuracy in German and English.
• Support small and complex projects including Change Requests with timely reporting and tracking.

Skills

Native German

Fluent English

Communication skills

Analytical problem-solving

Team player

Willingness to work shifts

Customer service

SaaS industry experience

On-site troubleshooting

Tools

Linux

SQL

Kubernetes

Kibana

Microsoft Windows / OS

Backoffice systems

Job description

Join Intralot as a Technical Support Specialist!

(based in Hamburg, Germany)

Your Role:

As a Technical Support Specialist you will join our support operations team, focusing on clients in the German lottery and sports betting industry. You will provide 1st and 2nd line support across complex and regulated environments, ensuring high-quality service aligned with strict German SLAs and compliance requirements.

What you’ll do:

• Act as the first local point of contact for customer technical issues, performing on-site troubleshooting and escalating complex cases when needed
• Maintain clear and professional communication with customers in German and English, providing timely updates and resolution analysis
• Coordinate with HQ teams to address advanced technical inquiries, report unresolved issues, and ensure high customer satisfaction
• Manage technical documentation and translations (e.g. LOTOS O/S Platform, change requests), maintaining accuracy in both German and English
• Support small and complex projects, including Change Requests, ensuring timely reporting, correspondence, and task tracking.

What Sets You Apart:

• 3+ years of experience in technical support or as a service engineer, ideally in a tech/SaaS environments
• Native-level German & fluent English (B2-C1)
• Strong communication and customer service skills
• Solid understanding of Microsoft OS and Backoffice systems
• Familiarity with Linux, SQL, Microservices, Kubernetes, Kibana is a plus
• Analytical, problem-solving mindset
• Willingness to work in rotating shifts
• Team player attitude
• Having gained experience in the lottery/sports betting industry would be a great asset.

About Us:

INTRALOT, a publicly listed company, is the leading supplier of integrated gaming and transaction processing systems and innovative game content and sports betting management to state-licensed gaming organizations worldwide. INTRALOT inspires and motivates more than 1.500 employees around the globe. Joining INTRALOT's team will offer the experience of operating in a multinational company with an excellent working environment and with international career opportunities.

Why Join Us

• A competitive compensation package combined with additional benefits.
• Hybrid working model
• Exceptional opportunities to learn and develop in a multinational environment.
• Prospects for professional growth both locally and globally.