Technical Support Manager (m/f/d)

race result AG; Berghausen; Presencial; EUR 45.000 - 65.000; Tempo integral

Resumo da vaga

race result AG is a dynamic software and hardware provider for sport timing events with a global footprint. The candidate will support LATAM customers from the office and on-site, manage complex event requirements, and act as a bridge to the development team for testing new products.

Fluency in Spanish and English is required; willingness to travel internationally is essential. The role emphasizes proactive problem solving, strong communication, and independent work in a fast-paced environment.

Qualificações

• Fluent in Spanish and English; other languages are a plus.
• Willingness to travel internationally on a regular basis.
• Strong analytical and problem-solving skills; proactive and independent worker.
• Background in software development or related technical field.

Responsabilidades

• Support LATAM customers from office and on-site, managing complex event requirements.
• Handle LATAM emergency line.
• Provide customer-specific training.
• Maintain international technical customer contact.
• Document products in knowledge base and share knowledge transfer.
• Assist development team by testing new products and contacting customers.

Conhecimentos

Spanish

English

Travel readiness

Analytical thinking

Problem solving

Communication

Customer focus

Software development background

Descrição da vaga

race result AG is a young, fast growing company that provides time-keeping systems, software solutions and accessories for thousands of sporting events such as marathons, triathlons, ski runs, etc. all over the world. At our headquarters in Pfinztal near Karlsruhe, we develop innovative ideas, hardware, software, workflows, products, online platforms and more, at a high technological standard. Our solutions accompany millions of athletes to their finish. We have a constant growth of 30 % a year, continually expanding with new customers, new countries and new products. Most young companies have investors and do not achieve high profits. We are different. After a few years of efficient business practices, we were able to build our own company building. Due to this development and growth, we are constantly searching for new employees.

Your duties:

• Supporting our LATAM customers from the office and on-site by managing complex and demanding event requirements
• Takes care of the emergency line for our LATAM customers
• Conducting customer-specific training
• International customer contact in the technical field
• Documenting our products in our knowledge base and internal knowledge transfer
• Acting as an extension of the development team for testing new products and contacting customers

Your profile:

• You are fluent in Spanish and English; additional languages such as Portuguese, German, or others are a plus
• You are available and willing to travel internationally on a regular basis and work on weekends when required for customer events
• You have excellent analytical and problem-solving skills
• You are a proactive, self-driven professional who enjoys working independently
• You possess strong communication skills and enjoy working with customers and partners
• You have a background in software development, programming, software engineering, or a related technical field
• Experience in sports timing, endurance events, or the sports technology industry is considered an asset
• You are comfortable working in dynamic environments and handling multiple priorities simultaneously