Technical Support Engineer (m/f/d) - All locations within Germany possible

USTBC ABB Installation Products Inc.; Minden; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Canteen

Employee Assistance Program

Flexible Workpractices

Employee Share Acquisition Plan

Job summary

ABB AG in Germany seeks a seasoned Process Automation Engineer to provide expert technical support to customers and internal teams. You will diagnose issues via remote diagnostics, strengthen customer relationships, and help deliver high-quality solutions within ABB's DCS portfolio.

The role expects 5+ years in process automation, fluency in German and English, and a willingness to travel up to 5% in a hybrid working model.

Qualifications

• 5+ years of experience in process automation.
• Strong knowledge of ABB automation products (AC800M, Freelance, AC500, Symphony Plus Melody).
• Willingness to travel up to 5% and excellent communication in German and English.

Responsibilities

• Provide technical support to internal and external customers with timely, cost-effective solutions.
• Diagnose and troubleshoot technical issues via remote diagnostics and log analysis.
• Identify additional service opportunities and communicate to the account team.
• Build expertise across ABB's DCS product portfolio and contribute to global teams.
• Participate in remote on-call service and incident response outside standard hours.

Skills

Process automation

DCS product knowledge

Self-motivation

Education

Bachelor's degree in Electrical Engineering, Computer Science, Software Engineering, or related field

Tools

AC800M

Freelance

AC500

Symphony Plus Melody

ABB Ability System 800xA

Symphony Plus Operations

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Principal Project Engineer

The work model for the role is: hybrid / #LI-Hybrid

Key responsibilities

In this role, you will have the opportunity to provide technical support to internal and external customers, ensuring timely and cost-effective solutions in line with established guidelines. Each day, you will contribute to customer satisfaction by delivering high-quality support that meets customer expectations. You will also leverage your technical expertise to strengthen customer relationships and drive customer retention through an exceptional customer experience.

You will be mainly accountable for:

• Understand and communicate the required sense of urgency and level of customer care within your area of responsibility.
• Identify, diagnose, and troubleshoot technical issues through customer communication, log analysis, and remote diagnostics.
• Identify additional customer needs and service opportunities, and communicate them to the account team and relevant ABB teams.
• Build and maintain technical expertise across ABB's DCS product portfolio.
• Contribute to competence development within local and global support teams.
• Participate in remote on-call services, providing technical support and incident response outside standard working hours.

Qualifications for the role

• 5+ years of experience in process automation.
• Strong knowledge of ABB automation products, including AC800M, Freelance, AC500, and Symphony Plus Melody. Knowledge of ABB DCS products such as ABB Ability™ System 800xA and Symphony™ Plus Operations is an advantage.
• High level of self-motivation, curiosity, and willingness to learn and adopt new technologies.
• Strong sense of ownership, combined with a problem-solving and solution-oriented mindset and effective communication skills.
• Bachelor's degree in Electrical Engineering, Computer Science, Software Engineering, or a related field.
• Excellent communication skills in German (negotiation level) and English (fluent).
• Willingness to travel up to 5%.

Benefits

• Canteen
• Employee Assistance Program
• Flexible Workpractices
• Employee Share Acquisition Plan

Please note: in the case of equal suitability, people with severe disabilities and their equals are given preference.

ABB AG

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