Technical Support Engineer (CAD/CAM systems)

TechBiz Global GmbH; Leverkusen; Vor Ort; EUR 50.000 - 60.000; Vollzeit

Zusammenfassung

A leading recruitment service provider is looking for a Technical Support Engineer to join a client's team in the dental CAD/CAM industry. The role involves providing technical support for CAD/CAM systems, training clients, and collaborating on product improvements. Ideal candidates have experience in the dental sector and strong problem-solving skills. This position offers the opportunity to travel for on-site support.

Qualifikationen

• Experience in the dental CAD / CAM industry.
• Technical support background or engineering experience.
• Ability to communicate technical information to non-technical users.
• Willingness to travel for support.

Aufgaben

• Provide technical support for CAD / CAM systems.
• Train clients on CAD / CAM workflows.
• Collaborate with product teams to resolve issues.
• Maintain documentation of support cases.
• Act as advisor to sales teams.
• Stay current with digital dentistry developments.

Kenntnisse

Problem-solving skills

Customer-first attitude

Communication skills

Experience in dental CAD / CAM

Tools

Millbox

WorkNC

Hyperdent

CNC machinery

Metal laser sintering 3D printers

Jobbeschreibung

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Technical Support Engineer to join one of our clients' teams. Looking for a great opportunity to grow your career? This might be perfect for you!

We are looking for a skilled and experienced Technical Support Engineer with a strong background in the Dental CAD / CAM industry. This role is ideal for engineers who have hands‑on experience with dental CAD / CAM systems, software, and equipment, and are passionate about supporting customers with technical excellence.

Key Responsibilities

• Provide technical support for CAD / CAM systems, including CAM software (Millbox, WorkNC, Hyperdent), CNC, milling machines, and metal laser sintering 3D printers used in dental labs and clinics.
• Train clients on the use and optimization of dental CAD / CAM workflows.
• Collaborate with product and engineering teams to resolve complex issues and improve product reliability.
• Maintain documentation of support cases, solutions, and training materials.
• Act as a technical advisor to sales teams during pre‑ and post‑sales activities.
• Stay current with the latest developments in digital dentistry and CAD / CAM technology.

Requirements

• Experience in the dental CAD / CAM industry, ideally in a technical support, engineering, or application specialist role.
• Strong problem‑solving skills and a customer‑first attitude.
• Ability to communicate technical information clearly to non‑technical users.
• Willingness to travel for on‑site support.