Technical Support Engineer

Universal Robots; München; Hybrid; EUR 50.000 - 75.000; Vollzeit

Benefits dieser Stelle

Work with cutting-edge robotic technology

Join a fast-paced, innovative, global environment

Make a real impact on quality and supply chain performance

Zusammenfassung

Universal Robots is seeking a Technical Support Engineer to join Teradyne Robotics in Munich, Germany. This role involves supporting our customers across Northern, Western, and Eastern Europe, ensuring reliable operation of cutting-edge robotics technology.

Successful candidates will have a BSc in Engineering and 1–3 years of experience in Technical Support or a similar role, with strong troubleshooting and communication skills in both German and English.

You will play a crucial part in our EMEA Service Operations team, taking ownership of support cases and collaborating closely with partners and clients to deliver exceptional service.

Qualifikationen

• 1–3 years of experience in Technical Support, R&D, or a comparable technical role.
• Ability to work independently while effectively managing multiple priorities.
• Solid familiarity with Wi Fi, LAN, and basic networking is a plus.

Aufgaben

• Take full ownership of assigned support cases and drive them to resolution.
• Troubleshoot and resolve complex technical issues, both remotely and onsite.
• Deliver technical training sessions for partners and customers.

Kenntnisse

Troubleshooting skills

Strong communication skills in German

Strong communication skills in English

General IT skills

Ausbildung

BSc in Engineering (Electronics, Robotics, Mechatronics, or similar)

Jobbeschreibung

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Your role

When joining Teradyne Robotics as a Technical Support Engineer, you will play a key role in a fast-growing and innovative industry, working with advanced technologies and market leading products from both Universal Robots and Mobile Industrial Robots. In this position, you will contribute directly to maintaining and strengthening our leading position in collaborative robots and autonomous mobile robots.

You will support customers and partners by ensuring reliable, safe, and efficient operation of our solutions. As part of a global organization, you will be involved in exciting and forward-looking projects that support our growth and technological evolution.

If you thrive in a dynamic, international environment and bring a proactive, can-do mindset, this role offers a unique opportunity to make a tangible impact as we continue to scale our Technical Support capabilities quickly and effectively.

You should be willing to travel up to 50% of the time, including both planned and occasional short notice trips.

Key Responsibilities

As part of our EMEA Service Operations team, you will join Teradyne Robotics as a Technical Support Engineer, playing a key role in supporting our customers and partners across the Northern, Western and Eastern Europe regions, both remotely and onsite.

More Specifically, You Will

• Take full ownership of assigned support cases and drive them to resolution, ensuring high technical quality and customer satisfaction.
• Troubleshoot and resolve complex technical issues, both remotely and onsite, delivering excellent customer experience.
• Deliver technical training sessions for partners and customers.
• Stay up to date with the latest product releases, software updates, features and technical documentation across MiR and UR portfolios.
• Prioritize work effectively based on case severity and active KPIs.

About You

We seek individuals who share our passion and determination. As this role involves providing Technical Support to both business partners and end customers, it requires a strong technical foundation and hands on experience with advanced robotic technologies. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position:

• BSc in Engineering (Electronics, Robotics, Mechatronics, or similar).
• 1–3 years of experience in Technical Support, R&D, or a comparable technical role.
• Strong troubleshooting skills with a proactive, solution-oriented mindset.
• Ability to work independently while effectively managing multiple priorities.
• A team-oriented attitude and the ability to thrive in a fast-paced, international environment.
• Excellent communication skills in German and English.
• Solid general IT skills familiarity with Wi Fi, LAN, and basic networking is a plus.

On a personal level, you are patient, professional, and genuinely customer focused. You demonstrate a high level of proactivity, work in a structured manner, and feel comfortable operating in a global organization within a constantly evolving environment.

We are only considering candidates local to position location and are unable to provide relocation for this position.

This position is not eligible for visa sponsorship.

Why Teradyne Robotics?

• Work with cutting-edge robotic technology
• Join a fast-paced, innovative, global environment
• Make a real impact on quality and supply chain performance.