Software Support L2 Engineer (human)

Atlas Metrics; Gemeindeverwaltungsverband Metzingen; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

30 vacation days

Competitive salary package

Employee discounts

Flexible hours

Zusammenfassung

Atlas Metrics in Metzingen is looking for a Software Support L2 Engineer to provide expert technical support for advanced robotic software solutions. This role involves overseeing complex technical challenges, managing support tickets, and collaborating across teams to ensure seamless service delivery.

The ideal candidate will have a strong background in Linux systems, scripting languages such as Python, and proficiency in C++. Joining Atlas Metrics means being part of an innovative team redefining robotics while enjoying a supportive and flexible work culture.

Qualifikationen

• Proficient in Linux service management and remote troubleshooting.
• Experience with software debugging and root cause analysis.
• Strong written and verbal communication skills.

Aufgaben

• Provide Level 2 technical support for deployed software.
• Perform root cause analysis for customer-reported issues.
• Manage and track support tickets using internal tools.

Kenntnisse

Linux systems knowledge

Scripting languages (Python, Bash)

C++ proficiency

Debugging and troubleshooting

Analytical skills

Communication skills

Ausbildung

Bachelor's degree in Computer Science, Robotics, or Mechatronics

Tools

Git

Jira

Confluence

Jobbeschreibung

Software Support L2 Engineer (human)

Neura Robotics • Metzingen

Full-time

Starting today • Metzingen

Your Mission & Challenges

• Provide Level 2 technical support for deployed software, including investigation and resolution of bugs, performance issues, communication failures, and configuration problems.
• Perform root cause analysis (RCA) for customer-reported issues and document findings, corrective actions, and preventive measures.
• Analyze application, system, robot controller, and network logs to identify software and hardware‑related issues.
• Reproduce, document, and validate complex issues in test environments, providing detailed logs and technical findings.
• Manage and track support tickets using internal tools (e.g., Jira, Confluence) while ensuring adherence to SLA timelines.
• Act as the technical owner for complex customer issues and coordinate resolution activities across Development, QA, and Service teams.
• Collaborate with testing and QA teams to verify bug fixes and validate software releases.
• Perform sanity, regression, and integration testing to validate fixes and software releases before customer deployment.
• Support software updates, deployment procedures, system integrations, and customer onboarding activities.
• Support troubleshooting and integration of industrial communication protocols and external automation devices.
• Create and maintain technical documentation, including troubleshooting guides, FAQs, known issue repositories, and support procedures.
• Communicate effectively with cross‑functional teams to help resolve systemic or recurring issues.
• Conduct technical knowledge transfer sessions for internal teams, partners, and customers when required.
• Actively participate in bug triage meetings and contribute to continuous improvement of support processes.
• Identify recurring issues and drive corrective and preventive actions together with development teams.

What we can look forward to

• Bachelor's degree in Computer Science, Robotics, Mechatronics, or a related technical field.
• Strong working knowledge of Linux systems and associated debugging tools.
• Experience with Linux service management, log analysis (journalctl), SSH, and remote troubleshooting.
• Proficient in scripting languages such as Python and Bash.
• Proficiency in C++.
• Familiarity with industrial communication protocols such as Modbus, OPC UA, Ethernet/IP, Profinet, and EtherCAT.
• Hands‑on experience with tools like Git, Jira, and Confluence for version control and ticket tracking.
• Basic understanding of Docker or other container technologies, including log management.
• Experience with software debugging, root cause analysis, and performance troubleshooting.
• Excellent analytical, troubleshooting, and problem‑solving abilities.
• Strong written and verbal communication skills, with the ability to explain technical details clearly.
• Experience with implementation of unit testing across different software stacks, including control, GUI, and drives.
• Familiarity with interfacing to automated testing systems and implementation of testing scenarios.
• Ability to manage multiple priorities and work independently in a fast‑paced environment.

Nice to have

• Experience in robotics, automation, industrial machinery, or embedded systems.
• Understanding of robot kinematics, TCP calibration, coordinate systems, motion planning, and robot commissioning.
• Experience with PLC systems such as Siemens, Beckhoff, or Allen‑Bradley.
• Knowledge of CI/CD pipelines and automated test frameworks.
• Experience with testing frameworks.
• Understanding of Hardware‑in‑the‑Loop (HIL) testing and automated validation systems.
• Experience with performance profiling, memory analysis, and core dump investigation.
• Understanding of networking concepts and remote access tools.

What you can look forward to

Creative Freedom and Agility

Enjoy a dynamic, self‑reliant work culture with flat hierarchies, flexible hours, and 30 vacation days. Ideal for those seeking an inspiring professional setting, whether you're starting out or an experienced exec.

Passion for Winning

A passionate and highly skilled team of international experts aiming to redefine robot assistants.

Attractive Compensation

Enjoy a competitive salary package along with exclusive employee discounts.

One Team

Whether it's a summer party or company town hall meetings, we celebrate our successes together.

Professional Growth

Support for your personal and professional development.