Technical Support Engineer (m/f/d)

Sereact; Stuttgart; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Wellpass (gym membership)

Flexible working hours

Option to work from home when needed

Motivated team and an open corporate culture

Competitive compensation and excellent career development opportunities

Zusammenfassung

Sereact is looking for a Technical Support professional to join our dynamic AI robotics startup in Stuttgart. You will provide essential technical support to customers, ensuring optimal operation of robotic systems. The role involves troubleshooting using tools like SSH and Docker while collaborating with various teams.

The ideal candidate holds a Bachelor's degree in a technical field, has 2-3 years of relevant experience, and is fluent in both German and English. We offer a supportive team environment with flexible working hours and competitive compensation.

Qualifikationen

• Bachelor’s degree (Master’s preferred) in Computer Science, Engineering, Robotics, or related discipline.
• 2-3 years of experience in robotics and customer-facing roles.
• Experience with remote support tools including SSH and Docker.

Aufgaben

• Provide first-line technical support to customers.
• Diagnose and troubleshoot hardware and software issues.
• Collaborate with internal teams to solve complex problems.

Kenntnisse

Proficiency in Python programming

Fluent in German

Strong troubleshooting skills

Excellent communication skills

Working knowledge of databases and SQL

Familiarity with robotics systems

Ausbildung

Bachelor’s degree in a technical field

Tools

SSH

Docker

Python

Jobbeschreibung

Overview:

We are seeking a highly motivated and tech‑savvy individual to join our fast‑paced AI robotics startup as part of our technical support team. In this role, you will be responsible for providing exceptional support to our customers, ensuring smooth operation and rapid resolution of technical issues with our robotic deployments all over Europe. You will remotely access and diagnose robots using tools like SSH, Docker and Python and guide customers through structured problem‑solving processes on‑site while collaborating with internal teams to resolve complex hardware and software issues.

Your Responsibilities:

Support:

• Provide first‑line technical support to customers for our AI robotics systems.
• Serve as the primary point of contact for customers, delivering technical support with a focus on clear communication, active listening, and empathetic problem‑solving to ensure a positive customer experience.
• Diagnose and troubleshoot hardware and software issues using SSH, Python, Docker and other tools in our stack.
• Collaborate with internal and external hardware and software teams to solve complex technical problems.
• Escalate unresolved issues and ensure timely resolution by engaging the right specialists.
• Act as an on‑call support contact during assigned shifts to address urgent customer issues.

Optimize:

• Share your learnings, improve our knowledge base and tooling to foster a collaborative and learning‑focused environment.
• Maintain accurate documentation of incidents, solutions and customer interactions.
• Identify recurring problems and contribute to product and process improvement initiatives.
• Develop and lead the development of platform improvements including ticketing system, customer‑facing dashboards and debug tooling.

Qualifications:

Education and Experience

• Bachelor’s degree (Master’s preferred) in a technical field such as Computer Science, Engineering, Robotics, or a related discipline.
• Minimum of 2‑3 years of work experience in robotics and customer‑facing roles.
• Experience with remote support tools and techniques, including SSH and Docker.
• Willingness to travel: ≈50‑75%

Skills

• Proficiency in Python programming and the ability to debug and analyze code.
• Fluent in German and English.
• Working knowledge of databases and SQL.
• Strong troubleshooting skills with a methodical approach to problem‑solving.
• Excellent communication skills and experience working with customers in a technical support capacity.
• Familiarity with robotics systems and their operational environments.
• Ability to work in a fast‑paced startup environment and handle on‑call responsibilities as needed.

Additional Skills / Nice to Have

• Experience in the logistics industry is a plus.

What We Offer:

• Wellpass (gym membership)
• Flexible working hours
• Option to work from home when needed
• A motivated team and an open corporate culture
• Competitive compensation and excellent career development opportunities