Service Desk / Technical Support (human)

Atlas Metrics; Gemeindeverwaltungsverband Metzingen; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

30 vacation days

Employee discounts

Support for personal and professional development

Zusammenfassung

Atlas Metrics in Metzingen is seeking a Service Desk / Technical Support professional to bridge technology and people. You will manage service requests, understand customer issues, and coordinate with engineering teams. Candidates should have a solid technical foundation, excellent communication skills, and be fluent in English and German. The position offers a dynamic work culture with competitive compensation and opportunities for professional growth.

Qualifikationen

• Solid technical foundation with eagerness to deepen knowledge in robotics and automation.
• Experience with ticketing/workflow systems is a plus.
• Comfortable working in a dynamic environment and taking ownership of tasks.

Aufgaben

• Manage and respond to service requests in Jira efficiently.
• Identify and categorize technical issues related to robotics products.
• Act as a bridge between customers and engineering teams.

Kenntnisse

Technical understanding

Strong interest in technology

Excellent communication skills

Fluency in English and German

Tools

Jira

Jobbeschreibung

Service Desk / Technical Support (human)

Neura Robotics • Metzingen

Your Entry into the Heart of Our Customer Relationships

In the Customer Success field, you're the bridge between technology and people. Whether it's through training sessions, solving technical challenges, or on‑site setups, each day offers new and exciting tasks. As part of an international team, you combine technical expertise with a service‑oriented mindset to provide the best support for our partners. You'll collaborate closely with departments like Engineering, Quality Assurance, and Product Management to create solutions that impress. Our Service Engineers, in particular, are always on the move, staying close to customers and ensuring our products meet global standards. You'll play a key role in delivering outstanding customer experiences—diverse, dynamic, and always at the heart of the action.

Your responsibilities:

• Manage and respond to service requests: Track and handle customer tickets in our Jira system efficiently and accurately.


• Understand customer issues: Identify, categorize, and elevate technical issues related to our robotics products.


• Coordinate with teams: Act as a bridge between customers, service, and engineering teams to ensure smooth case resolution.


• Document clearly: Maintain structured and comprehensive records of all interactions and case updates.


• Suggest improvements: Identify recurring patterns and propose ideas to enhance internal processes and customer experience.


• Proactively support customers: Take initiative to solve problems, optimize workflows, and contribute to continuous improvement.

What we can look forward to

• Technical understanding: You bring a solid technical foundation and are eager to deepen your knowledge in robotics, automation, and mechatronics.


• Strong interest in technology: Motivated to understand how robotic systems function and willing to continuously expand your expertise.


• Experience with Jira or other ticketing/workflow systems is a plus.


• Structured and detail-oriented: You work in an organized, precise, and solution-oriented manner.


• Excellent communication skills and a strong customer-focused mindset.


• Fluent in English and German (written and spoken); additional languages are a plus.


• Proactive and responsible: Comfortable working in a dynamic, fast-paced environment and taking ownership of tasks.

Creative Freedom and Agility

Enjoy a dynamic, self‑reliant work culture with flat hierarchies, flexible hours, and 30 vacation days. Ideal for those seeking an inspiring professional setting, whether you're starting out or an experienced exec.

Passion for Winning

A passionate and highly skilled team of international experts aiming to redefine robot assistants.

Attractive Compensation

Enjoy a competitive salary package along with exclusive employee discounts.

One Team

Whether it's a summer party or company town hall meetings, we celebrate our successes together.

Professional Growth

Support for your personal and professional development.