IT Support Specialist (m/f/d)

SLS Group GmbH; München; Vor Ort; EUR 42.000 - 58.000; Vollzeit

Benefits dieser Stelle

Flexible working model including home/

30 days annual leave

Flat hierarchy and collaborative team

Zusammenfassung

Life Couriers is seeking an experienced IT support professional in Munich to diagnose and resolve Tier 1–2 incidents across Windows, M365, and collaboration tools. You will troubleshoot network issues, manage desktops and mobile devices, and document cases while ensuring GDPR compliance and strong SLA adherence.

Fluency in German and English is required. The role offers a collaborative environment with modern IT infrastructure and opportunities to contribute to continuous improvement through

Qualifikationen

• 3–5+ years of IT support experience in a corporate IT environment.
• Bachelor's degree in IT or related field; good understanding of GDPR in IT operations.
• Strong expertise in Microsoft technologies (Windows, M365, Intune, Teams, Exchange) and endpoint management.
• Solid networking and security knowledge (TCP/IP, VLANs, routing, firewalls, VPNs).
• Fluent in German and English with clear communication and documentation skills.

Aufgaben

• Diagnose and resolve Tier 1 and Tier 2 incidents across Windows environments, M365, Teams, SharePoint, and Exchange.
• Troubleshoot and support network connectivity issues (LAN/WAN, VLANs, routing, firewalls, VPNs).
• Install, configure, and troubleshoot hardware and software for desktops and mobile devices.
• Manage tickets end-to-end, ensure SLA and GDPR compliance, document in Freshservice/Freshdesk.
• Provide bilingual user support via phone, Teams, email, and remote sessions.

Kenntnisse

IT support

Tier 2 support

German language

English language

Customer support

Ausbildung

Bachelor's degree in IT

Tools

Freshservice

Freshdesk

Microsoft 365

Intune

Windows OS

Jobbeschreibung

Location: Munich | Full-time | Permanent

About us

Life Couriers is a purpose-driven logistics company specialized in healthcare and life science transportation. We ensure that critical medical shipments reach their destination safely, reliably, and on time. Our work has a real impact - every day.

We combine operational excellence with a strong team culture, short decision-making paths, and a modern IT environment that supports our growing international organization.

Your Responsibilities

• Diagnose and resolve Tier 1 and Tier 2 incidents across Windows environments, Microsoft 365, Teams, SharePoint, and Exchange
• Troubleshoot and support network connectivity issues (LAN/WAN, VLANs, routing, firewalls, VPNs, wireless networks)
• Install, configure, and troubleshoot hardware and software for desktops, laptops, peripherals, printers, and mobile devices
• Manage assigned tickets end-to-end, ensuring SLA and GDPR compliance and accurate documentation in Freshservice/Freshdesk
• Provide bilingual (German/English) user support via phone, Teams, email, and remote sessions, translating technical issues into clear guidance
• Support continuous improvement by creating knowledge base articles, participating in cross-functional projects, and identifying recurring issues for process optimization

Your Profile

• 3-5+ years of IT support experience, including hands-on Tier 2 escalation support in a corporate IT environment
• Bachelor's degree in an IT or a related field (e.g., Computer Science, Cybersecurity, Information Technology) and good understanding of GDPR in IT operations
• Strong expertise in Microsoft technologies (Windows clients, Microsoft 365, Intune, Teams, Exchange) and endpoint management
• Solid networking and security knowledge (TCP/IP, VLANs, routing, firewalls, VPNs, endpoint security concepts) with proven troubleshooting experience across hardware, software, and mobile devices
• Fluent in German and English, with strong communication skills and the ability to provide user support and documentation in both languages

Nice to Have (Preferred Qualifications)

• Certifications such as Microsoft 365, CompTIA Network+/Security+, or Cisco CCNA
• Experience with ITSM tools (Freshservice, Freshdesk) and endpoint imaging/MDM solutions
• Familiarity with SOC/SIEM tools or incident response processes
• Experience with network printers and enterprise print environments

What We Offer

• Flexible working model including home office options and flexible working hours (flextime)
• 30 days of annual leave
• A flat hierarchy with short decision-making paths and a highly collaborative team culture
• Access to employee benefits such as Wellpass or Sodexo
• A purpose-driven company environment, contributing to meaningful healthcare logistics at Life Couriers
• A modern, supportive workplace where your ideas and impact truly matter

Your contact person: Andrea Wiedeburg-Nußer (HR Manager)

We welcome applications from all backgrounds, regardless of gender, nationality, ethnic or social origin, religion, disability, age, or sexual orientation.