Technical Success Manager

JFrog; München; Remote; EUR 90,000 - 130,000; Full time

Job summary

JFrog Ltd. is seeking a Technical Success Manager for the DACH region.

The role focuses on enabling outcome-focused engagements, accelerating product adoption, and expanding opportunities with enterprise customers across Germany, Austria, and Switzerland. You will act as the trusted advisor, manage customer health and strategic goals, and collaborate with Sales, Solution Engineering, and Professional Services to ensure timely project delivery and renewals.

Qualifications

• 7+ years of professional experience in customer success or related delivery roles.
• 3+ years in software/SaaS industries with enterprise exposure.
• Ability to liaise with customers and regional leadership teams.
• Strong presentation skills and ability to communicate technically.
• Willingness to travel occasionally within the DACH region.
• Native German and fluent English mandatory.

Responsibilities

• Be the customer's trusted advisor and drive adoption of JFrog products.
• Focus on customer lifetime value, CSAT and health metrics.
• Create adoption/rollout plans ensuring successful platform embedding.
• Support sales by aligning platform capabilities with customer goals to enable renewals and upsells.
• Collaborate with Solution Engineering and Professional Services to complete projects on time.
• Monitor platform health and communicate best practices to customers.

Skills

Customer success

Relationship management

Delivery management

Consulting

Enterprise delivery

Education

Bachelor’s/Master's Degree in Technology or business/management

Job description

Residency in Germany is required. This role is currently fully remote
At JFrog, we’re reinventing DevSecOps to help the world’s greatest companies innovate. Our team of industry-leading software security experts is a true pioneer, constantly pushing the boundaries with original research and technological innovation. JFrog is a special place with a unique combination of brilliance, spirit, and just all‑around great people. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production – a concept we call “liquid software”. Wouldn’t it be amazing if you could join us on our journey?

We’re Looking For a Talented And Experienced Technical Success Manager For The DACH Region To Enable Outcome-focused Engagements With JFrog Customers, Focusing On Three Aspects

• Accelerate adoption of JFrog products and value realization
• Explore new opportunities for expansion by understanding the scope of customer use cases
• Enhance customer loyalty

As a Technical Success Manager at JFrog you will…

• Be the customer’s trusted advisor
• Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value, and the associated NPS/CSAT scores
• Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the JFrog Platform
• Provide Service to the JFrog Sales team by focusing on customers’ strategy, and make sure the JFrog Platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals and upsells done on time
• Formulate and deliver projects by collaborating with JFrog customers based on agreed-upon timelines
• Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
• Monitor the customer’s health and their perception of the JFrog brand by becoming a Platform Health Expert
• By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform
• Be the first point of escalation
• Develop a full understanding of the JFrog Platform, including:
• The value proposition and sales messaging
• Out-of-the-box reporting where needed
• Success journey planning and execution
• Continuous communication and working relationship

To be a Technical Success Manager at JFrog you need…

• Bachelor’s/Master's Degree in Technology or business/management
• 7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery
• 3+ years of experience in the software industry, preferably in SaaS companies
• Ability to effectively liaise with customers and regional teams/leadership
• Ability to effectively present technical presentations
• Flexibility in working hours to accommodate our global presence
• Occasional travel to visit customers in person in the DACH region
• Native German speaker - Mandatory (read/write/speak)
• Fluent English - Mandatory (read/write/speak)