Technical Success Manager

JFrog Ltd; Berlin; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Employee Stock Purchase Plan

Retirement and wellness programs

Medical, dental & vision

Job summary

JFrog Ltd seeks a Technical Success Manager for the DACH region to accelerate adoption of JFrog platforms, maximize value realization, and expand customer relationships. You will act as the trusted advisor, guide adoption plans, and collaborate with Sales, Solution Engineering and Services to ensure successful project delivery and renewals.

As a senior customer-facing professional, you will monitor customer health, drive adoption journeys, and ensure outcomes align with business goals, requiring

Qualifications

• Native German speaker
• Fluent English (written and spoken)
• 3+ years in software industry, preferably SaaS
• 7+ years in customer success/relationship delivery or related roles
• Ability to present technical information clearly
• Willingness to travel occasionally to visit customers in the DACH region

Responsibilities

• Accelerate adoption of JFrog products and realize value for customers.
• Serve as trusted advisor and primary escalation point for the customer.
• Collaborate with Sales, Solution Engineering and Professional Services to deliver projects on time.
• Develop adoption/rollout plans and ensure customers embed the JFrog Platform.
• Focus on customer strategy, health metrics, and lifecycle value (NPS/CSAT).
• Support renewals and upsells by ensuring platform success and alignment with customer goals.

Skills

German native

Fluent English

Customer success

SaaS experience

Cross-functional

Communication

Presentation skills

Travel readiness

Education

Bachelor/Master in tech or business

Job description

• We’re looking for a talented and experienced Technical Success Manager for the DACH region to enable outcome-focused engagements with JFrog customers, focusing on three aspects:
• Accelerate adoption of JFrog products and value realization
• Explore new opportunities for expansion by understanding the scope of customer use cases
• Enhance customer loyalty
• Be the customer’s trusted advisor
• Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value, and the associated NPS/CSAT scores
• Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the JFrog Platform
• Provide Service to the JFrog Sales team by focusing on customers’ strategy, and make sure the JFrog Platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals and upsells done on time
• Formulate and deliver projects by collaborating with JFrog customers based on agreed-upon timelines
• Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
• Monitor the customer’s health and their perception of the JFrog brand by becoming a Platform Health Expert
• By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform
• Be the first point of escalation
• Develop a full understanding of the JFrog Platform, including:
• The value proposition and sales messaging
• Out-of-the-box reporting where needed
• Success journey planning and execution
• Continuous communication and working relationship

Benefits

• Employee Stock Purchase Plan
• Retirement, wellness and much more!
• Medical, dental & vision

Ability to effectively liaise with customers and regional teams/leadershipOccasional travel to visit customers in person in the DACH regionNative German speaker - Mandatory (read/write/speak)Flexibility in working hours to accommodate our global presence3+ years of experience in the software industry, preferably in SaaS companies7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise deliveryAbility to effectively present technical presentationsFluent English - Mandatory (read/write/speak)Bachelor’s/Master’s Degree in Technology or business/management