IT-Supporttechniker (d/f/m)

Cognizant Technology Solutions GmbH; Leinfelden-Echterdingen; Vor Ort; EUR 42.000 - 64.000; Vollzeit

Zusammenfassung

Cognizant Technology Solutions GmbH is seeking a Deskside Support Technician (d/f/m) – Level 2 for an onsite role in Leinfelden-Echterdingen. You will oversee field support operations, provide VIP on-site service, and guide junior colleagues within a manufacturing-focused environment.

The role requires German language proficiency and a 5‑day-a-week onsite schedule. You will perform IMAC services, break-fix support, and system imaging while supporting handhelds, rugged devices, laptops, and

Qualifikationen

• Proficiency in German to collaborate with German-speaking teams and clients (CEFR C1-C2).
• Strong analytical and troubleshooting abilities.
• Solid understanding of Microsoft Windows Operating Systems.
• Strong working knowledge of MS Office and standard business applications.
• Excellent customer support and stakeholder‑facing skills.
• 2–4 years of deskside or field support experience.
• A+, MCP, MCSE or equivalent certifications (desired).

Aufgaben

• Oversee field support operations across one or more sites.
• Provide VIP support and supervise the on-site support team.
• Offer technical training to junior team members.
• Deliver IMAC (Install, Move, Add, Change) services and break-fix support.
• Stage, build, and image systems using the standard client image (eCore).
• Support handhelds, rugged devices, laptops, and scanners on the Manufacturing Shop Floor.

Kenntnisse

German language (C1-C2)

Analytical & troubleshooting

Windows OS

MS Office

Customer support & stakeholder facing

2-4 years deskside/field support

Ausbildung

A+, MCP, MCSE or equivalent certifications

Jobbeschreibung

Deskside Support Technician (d/f/m) - Level 2

About the Role

As a Deskside Support Technician (d/f/m) - Level 2, you will oversee field support operations across one or multiple sites and ensure high-quality technical service delivery. In this role, you serve as a key point of escalation, provide VIP support, guide junior team members, and manage on-site operational activities. You will deliver IMAC services, break-fix support, system imaging, and contribute to special customer-driven initiatives. This role is fully onsite in a manufacturing‑focused environment in Leinfelden-Echterdingen.

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Leinfelden-Echterdingen, Baden-Württemberg.

Key Responsibilities

• Responsible for Field Support (FS) operations across one or multiple sites.
• Provide VIP support and oversee the on‑site support team.
• Offer technical training to junior team members.

Technical Support & Operations

• Deliver IMAC (Install, Move, Add, Change) services.
• Perform break‑fix support for end‑user hardware and software.
• Stage, build, and image systems using the standard client image (eCore).
• Provide support for handhelds, rugged devices, laptops, and scanners used on the Manufacturing Shop Floor.
• Complete special projects as requested by the customer.
• Conduct data collection and preservation activities relevant to migrations and eDiscovery.

Required Qualifications

• Proficiency in German to collaborate with German‑speaking teams and clients (Language level C1-C2 of the Common European Framework of Reference for Languages (CEFR))
• Strong analytical and troubleshooting abilities.
• Solid understanding of Microsoft Windows Operating Systems.
• Strong working knowledge of MS Office and standard business applications.
• Excellent customer support and stakeholder‑facing skills.
• 2–4 years of deskside or field support experience.
• A+, MCP, MCSE or equivalent certifications (desired).

Technical Skills

• Basic knowledge of:
  • Networks
  • Telecom
  • Compute/storage
• Advanced knowledge of macOS & iOS environments and related administration.
• Advanced understanding of macOS imaging & endpoint deployment.
• Basic understanding of policies, user certificates, and keychain design/management.

Cognizant Technology Solutions GmbH