Technical Partnerships Manager

Apaleo; München; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Flexible & Remote Work Options

Deutschland Ticket (Free Public Travel

30 days vacation

EGYM Wellpass membership

Team dinners and company meetups

Job summary

Apaleo is seeking a Technical Partnerships Manager to engage with integration partners and drive effective use of our API-first platform for hospitality operations. You will guide partners from initial contact through go-live, certify apps, and help optimize both business and technical aspects of integrations.

The role requires strong hospitality tech experience, API fluency, and the ability to communicate across technical and business teams.

Qualifications

• Experience in hospitality or travel tech, in roles from customer success to revenue management or reservations.
• Understanding PMS, distribution, bookings engines, payments, and how data flows between them.
• Clear grasp of what an API is, and the confidence to join technical conversations with developers.
• Technical curiosity with ability to dig into root causes.
• Ability to explain technical topics to non-technical people and business topics to engineers.
• Experience managing technology partners or external stakeholders.
• Proactive mindset and ability to switch context quickly.

Responsibilities

• Onboard new integration partners from first contact to go-live.
• Explain how Apaleo works and how partners can best use our APIs.
• Certify apps for the Apaleo Store and review their build quality.
• Help partners improve business and technical logic of their integrations.
• Monitor partner API performance using Datadog and spot issues early.
• Resolve partner tickets and escalations from customers about integrations.
• Inform partners about API changes and help them adapt to updates.
• Write and update developer documentation, including integration guides.
• Reach out to potential partners (e.g., French partners) as the sales team expands.
• Share technical requirements and business opportunities with product, marketing, BD and CS.

Skills

Hospitality tech

API competency

Partner management

Technical communication

Proactive mindset

Technical curiosity

Cross-functional collaboration

Tools

Datadog

Job description

About Apaleo

Apaleo is the world’s most open, API-first property management platform powering the next generation of hospitality operations. Its modular, AI-powered infrastructure enables hoteliers to customise their tech stack, automate routine work, and deliver seamless, personalised guest experiences, powered by best-in-class apps and autonomous AI agents that adapt to every stay.

Every great integration starts with a conversation. As a Technical Partnerships Manager, you are the person partners talk to when they want to build on Apaleo.You will help partners, from early-stage startups to large corporates, build integrations that work well for hotels. You will explain our APIs, review how partners have built their use case and show them what good looks like.You will work with CTOs, product managers and developers, switching context quickly and enjoying the technical detail. This is a technical, partner-facing role, not a commercial one.

What you’ll do

• Onboard new integration partners and guide them from first contact to go-live
• Explain how Apaleo works and how partners can best use our APIs for their use case
• Certify apps for the Apaleo Store, review how they are built and recommend improvements
• Help partners improve both the business and technical logic of their integrations
• Monitor partner API performance, using tools like Datadog, and spot issues before they become problems
• Resolve support tickets from partners, and escalations from customers about integrations
• Tell partners when our API changes and help them adapt
• Write and update our developer documentation, including guides that show what a good integration looks like
• Reach out to potential partners where demand exists, for example French partners as our sales team expands into France
• Share technical requirements and business opportunities from partner work with product, marketing, business development and customer success

What you’ll bring

Essential

• Experience in hospitality or travel tech, in any role from customer success to revenue management or reservations.
• Understanding of the hotel tech ecosystem: PMS, channel managers, booking engines, payments and distribution, and how data flows between them
• A clear grasp of what an API is, and the confidence to join technical conversations with developers. “I don’t know, let me find out” is the right attitude
• Technical curiosity. You don’t need to write code, but you enjoy digging into why something broke
• The ability to explain technical topics to non-technical people, and commercial topics to engineers
• Experience managing technology partners or similar external stakeholders
• A proactive mindset, and the ability to switch context quickly

Nice to have

• Basic knowledge of REST, OAuth and webhooks
• Experience with log management or monitoring tools such as Datadog
• Experience with a marketplace or app store programme
• Experience with certification or QA processes for integrations
• German or French

You don’t need to tick every box. If you have a strong hospitality or travel tech background and the curiosity to go deeper into technology, we want to hear from you.

What We Offer

Culture & Growth

• A Diverse & International Team: Work alongside passionate professionals from over 20 nationalities, bringing unique cultural perspectives, backgrounds, and experiences to shape the future of hospitality tech.
• Growth & Development: As we scale, so do your opportunities. You’ll benefit from 360° feedback reviews, a dedicated learning budget, and plenty of chances to take on more responsibility. Our evolving career framework ensures you have increasing opportunities to learn new skills, advance your career, and make an impact.
• Autonomy & Ownership: Great ideas can come from anywhere. We empower you to take responsibility, make decisions, and contribute directly in an environment built on trust, transparency, and collaboration.
• Shape the Future of Hospitality Tech: Be part of a fast-growing scale-up transforming the hospitality industry. From day one, your work drives real impact and you’ll have the freedom to bring your ideas to life.
• Competitive & Fair Compensation: We believe great work deserves great pay. Our salaries are competitive and guided by benchmarking data to ensure fairness across all roles and teams. We make sure to recognize and reward performance and contribution.

Perks & Lifestyle

• Flexible & Remote Work Options: We focus on results, not clocking hours. You can work from home, the office or in a hybrid setup, with flexibility to adapt your schedule as long as it makes sense for your role, your team and our business.
• Free Public Transport: Travel across Germany with ease using our fully covered Deutschland Ticket.
• Team Connection: Strong connections fuel collaboration. We celebrate and connect through regular team dinners, company meetups, Oktoberfest celebrations, Christmas parties, and other offsite events.
• Paid Time Off: Enjoy 30 days of vacation to fully disconnect, recharge, and return inspired.
• Health & Wellbeing: Prioritize your health with access to hundreds of gyms, fitness studios, and wellness options through our EGYM Wellpass membership.

How you make an impact joining Apaleo: Joining Apaleo means more than just taking on a role it’s about driving real change in the hospitality industry. Your contributions will directly shape our innovative platform, influence company-wide decisions, and help redefine the future of hospitality tech. At Apaleo, your voice matters, your ideas are valued, and your impact is tangible. Be part of a team where your work fuels progress, collaboration sparks innovation, and growth is a shared journey.

We are proud to be an Equal Opportunity and Affinitve Action Employer, committed to fostering a diverse, inclusive, and welcoming workplace. We encourage applications from individuals of all backgrounds, regardless of race, color, religion, gender identity or expression, sex, national origin, age, marital status, disability, or any other characteristic protected by applicable law. Your personal data will be handled with the utmost care and in compliance with GDPR and relevant data protection regulations. We celebrate differences and believe that diversity enriches our team and drives innovation.