Technical Customer Support Specialist (m/f/d) (m/w/d)

TE Connectivity Ltd.; Waiblingen; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary Package

Performance-Based Bonus Plans

Health and Wellness Incentives

Employee Stock Purchase Program

Job summary

TE Connectivity Ltd. is seeking an After-Sales Technical Support Specialist (m/f/d) to own technical customer cases end-to-end within our Smart Grid Solutions business.

You will coordinate among Customer Support, Quality, Product Management, Engineering, and Field Application Engineering to ensure timely, professional issue resolution and comprehensive case documentation. You will manage troubleshooting, diagnostics, and documentation, maintain quality records in CRM/QMS, and support sales with

Qualifications

• Technical degree or equivalent in Electrical Engineering, Electronics, Automation, or related field.
• Experience in technical customer support or after-sales roles.
• Strong knowledge of medium-voltage power distribution and switchgear.
• Excellent written and spoken English; additional languages are a plus.
• Ability to coordinate multiple stakeholders and manage priorities.

Responsibilities

• Own and drive technical customer cases from initial assignment through final resolution.
• Coordinate between Customer Support, Quality, Product Management, Engineering, and Field Application Engineering.
• Serve as the main customer-facing contact for after-sales topics.
• Perform structured troubleshooting and issue classification.
• Maintain CRM, ticketing, and quality management system documentation.
• Track actions and ensure timely responses.
• Support Sales with spare parts and after-sales topics.
• Participate in selected customer visits for complex investigations.

Skills

Technical troubleshooting

Customer communication

Stakeholder coordination

Quality documentation

CRM software

Electrical engineering knowledge

Medium-voltage systems

RMA handling

Documentation in QMS

Education

Electrical Engineering degree

Tools

Salesforce

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

We are looking for an After-Sales Technical Support Specialist (m/f/d) to support our Smart Grid Solutions business. In this role, you will be the owner of technical customer cases throughout their entire lifecycle. You will serve as the central coordination point between Customer Support, Quality, Product Management, Engineering, and Field Application Engineering, ensuring that customer issues are handled in a structured, professional, and timely manner. You will be responsible for driving technical cases from initial issue identification through final resolution and documented closure. Your success will be measured by the speed, quality, and effectiveness of issue resolution, as well as the quality of communication with customers and internal stakeholders.

Job Requirements

• Own and drive technical customer cases from initial assignment through final resolution and documented closure
• Act as the primary coordinator between Customer Support, Quality, Product Management, Engineering, and Field Application Engineering
• Serve as the main customer-facing contact for technical after-sales topics and ensure professional, timely, and transparent communication
• Perform structured troubleshooting, diagnostics, and technical issue classification
• Assess, prioritize, and manage technical cases based on customer impact, business urgency, and complexity
• Coordinate RMA, quality, and technical product-related cases end-to-end
• Create, maintain, and manage Quality Action Boards (QABs)
• Ensure all relevant technical information, customer feedback, findings, and supporting documentation are complete and accurately documented
• Upload and maintain QAB information within quality management systems and portals to enable efficient investigation and processing by Quality teams
• Prepare complete and well-structured technical case documentation before escalation to Quality, Engineering, Product Management, or Field Application Engineering
• Coordinate investigations and follow-up activities across internal stakeholders while maintaining overall ownership of the case
• Track open actions, drive timely responses, and ensure agreed actions are completed
• Maintain accurate documentation in CRM, ticketing, and quality management systems
• Identify recurring technical issues and contribute to product, process, and quality improvements
• Support Sales with spare parts, service-related topics, and after-sales activities
• Participate in selected customer visits together with Field Application Engineers when required for complex technical investigations

What Your Background Should Look Like

• Technical degree, vocational qualification, or equivalent experience in Electrical Engineering, Electronics, Automation, Mechatronics, or a related technical field
• Experience in technical customer support, after-sales support, application engineering, quality support, technical service, or a comparable customer-facing technical role
• Strong understanding of electrical power distribution systems and medium-voltage applications
• Knowledge of medium-voltage switchgear applications, voltage detecting systems (VDS), fault passage indicators (FPI), earth fault indicators (EFI), fault localization, and related smart grid monitoring technologies
• Hands-on experience with: Technical troubleshooting and diagnostics; Customer complaints and technical issue resolution; Quality case and RMA handling; Technical documentation and case management
• Strong communication skills and ability to translate technical topics into clear customer communication
• Structured, proactive, and solution-oriented working style
• Ability to coordinate multiple stakeholders and manage competing priorities
• Comfortable working across functions such as Sales, Engineering, Product Management, Quality, and Operations
• Experience with CRM, ticketing, or quality management systems (e.g., Salesforce) is an advantage
• Fluent English language skills; additional languages are a plus

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

About Te Connectivity

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.
Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

What Te Connectivity Offers

We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group