Technical Coordinator - Field Service (m/w/d)

Wärtsilä; Hamburg; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Wärtsilä in Hamburg (Schlenzigstrasse) is looking for a Coordinator (m/w/d) to provide daily support to Field Service Engineers and customers, ensuring smooth planning and execution of activities. Requirements include a technical background, fluent German and English, strong communication and problem-solving skills, and willingness to travel nationally and internationally.

Join our diverse, safety‑conscious team.

Formación

• Technical background in a service or related field.
• Strong communication and problem-solving skills.
• Fluent in German and English.
• Willingness to travel nationally and internationally.
• Structured, detail-oriented and self-motivated.

Responsabilidades

• Coordinate and schedule field service operations, aligning with customer requirements.
• Provide technical support for ongoing marine engines.
• Review service reports and ensure timely follow-ups.
• Facilitate communication between technicians, customers and stakeholders.
• Monitor safety, service standards and operational processes.
• Liaise with service engineers to ensure jobs meet quotations.
• Assist in resolving technical and operational issues.
• Contribute to continuous improvement of field service processes.
• Maintain accurate records of field service activities and feedback.

Descripción del empleo

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together.

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

We now have a very exciting opportunity for you to join our team to provide daily support to the Marine Power, Parts & Services Field Service Engineers. As a Coordinator (m/w/d), you will be embedded into providing excellent support for our customer and colleagues by ensuring the smooth running of activities of our Field Services teams.

This role is located in Hamburg Germany (Schlenzigstrasse).

What are your main tasks and responsibilities?

• Coordinates and schedules field service operations, aligning team efforts with customer requirements and service standards.
• Provides technical support for ongoing 4‑stroke engines
• Review service reports related to the project and ensure follow ups are conducted in timely and professional manner.
• Collaborates with customers and other external stakeholders and acts as a point of contact for field service teams, facilitating communication and shared awareness between technicians, customers, and relevant internal and external stakeholders.
• Monitors field service activities to ensure compliance with safety protocols, service standards, and operational processes as well as customer policies, guidelines and regulations.
• Liaise with service engineers, monitoring to ensure that jobs will be completed as per quotation.
• Assists in the resolution of technical and operational issues, providing support and guidance to field service personnel.
• Contributes to continuous improvement initiatives by identifying and implementing enhancements to field service processes.
• Maintains accurate records of field service activities, including resource allocation, service delivery timelines, and customer feedback.

What do we expect from you?

• A technical background, preferably within a service position is desirable but not essential.
• Demonstrable ability to communicate & solve problems effectively.
• Comprehensive technical understanding of marine engines
• Structured, good attention to detail and self-motivated
• You will have an excellent customer understanding.
• Recognized Engineering qualification, or equivalent experience.
• Willingness and ability to travel nationally and internationally.
• Fluency in German and English is required.

Why you and us

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

Last application date: 04/11/2026

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.

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