In-situ Service Coordinator

Wärtsilä; Hamburg; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Wärtsilä in Hamburg seeks an In-Situ Service Coordinator for Central Europe to lead on-site service activities for complex marine components. You will coordinate engineers, subcontractors, and suppliers while ensuring safety, quality, and timely delivery.

Based in Central Europe, you will act as the main contact for customers and shipyards, manage logistics, and monitor project KPIs to drive high customer satisfaction and efficient execution.

Qualifications

• Vocational qualification or technical degree, or equivalent experience in an in-situ technical/marine environment.
• Experience in service coordination or project coordination is advantageous.
• Basic understanding of maintenance, repair or field service activities.
• Strong organisational and coordination skills with attention to detail.
• Good communication and stakeholder management abilities.

Responsabilités

• Coordinate international in-situ service assignments from customer request through execution and project closure.
• Plan and allocate field service engineers, specialists and subcontractors according to project requirements.
• Act as primary contact for customers, ship owners, shipyards and internal stakeholders.
• Support project preparation, including scheduling, documentation and logistics arrangements.
• Coordinate availability and delivery of spare parts, tools and equipment for global service activities.
• Monitor progress and ensure effective communication between customers, field teams and administration.
• Create purchase orders and follow up on deliveries to ensure timely execution.
• Support performance monitoring and KPI tracking (utilisation, WIP, lead times, customer satisfaction).
• Identify risks and resolve operational issues to ensure smooth execution.
• Ensure compliance with Wärtsilä safety requirements and ISO processes.

Connaissances

Strong organisational

Stakeholder management

Proactive problem solving

English proficiency

MS Office proficiency

ERP/CRM familiarity

Attention to detail

Formation

Vocational qualification or technical degree

Outils

ERP systems

CRM systems

Description du poste

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together.

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

The In‑Situ Service Coordinator is responsible for coordinating, preparing, planning, leading and supporting the execution of in‑situ service activities; on‑site machining and repair activities for complex and specialized components, with a primary focus on the maritime industry.

The role acts as the key liaison between customers, service engineers, workshops, suppliers and internal stakeholders, ensuring safe, efficient and high‑quality project execution.

As an In‑Situ Service Coordinator Central Europe, you will be part of our Service Unit Central Europe. The role is to based from one of the following Central Europe regions:

• Hamburg, Germany
• Schiedam, Netherlands
• Glasgow, Aberdeen or Fareham, United Kingdom
• Gdansk, Poland

What you will do:

• Coordinate international in‑situ service assignments from customer request through execution and project closure.
• Plan and allocate field service engineers, specialists and subcontractors according to project requirements and resource availability.
• Act as a primary point of contact for customers, ship owners, shipyards, agents and internal stakeholders.
• Support the preparation of service projects, including scheduling, documentation and logistics arrangements.
• Coordinate the availability and delivery of spare parts, tools, measuring equipment and materials for global service activities.
• Monitor project progress and ensure effective communication between customers, field service teams, workshops and administration.
• Create purchase orders and follow up on deliveries to ensure timely project execution.
• Support project performance monitoring, including KPIs such as utilisation, work in progress, lead times and customer satisfaction.
• Assist in identifying risks, resolving operational issues and ensuring smooth project execution.
• Ensure compliance with Wärtsilä safety requirements, quality standards and applicable ISO processes.

To be successful in this role, the ideal candidate would have:

• A vocational qualification, technical degree or equivalent experience within an in‑situ technical, industrial or maritime environment.
• Experience in service coordination, technical support, project coordination or a similar role is considered an advantage.
• Basic understanding of maintenance, repair or field service activities within a technical environment.
• Ability to understand technical scopes and convert customer requirements into practical service planning.
• Strong organisational and coordination skills with attention to detail.
• Good communication and stakeholder management skills.
• A proactive and solution‑oriented way of working.
• Good English language skills, both written and spoken.
• Good knowledge of Microsoft Office and familiarity with ERP, CRM or service management systems.

Why you and us?

• You are valuated – as your true self. At Wärtsilä we value diversity and are committed in supporting inclusive work community.
• Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.
• You get to make a difference. Innovation and sustainability are important for us. Every day, we put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.
• Are you eager to be part of this ambition?

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job‑relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.