Technical Consultant (Upgrades), Customer Success

Centric Software; Berlin; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

Centric Software is seeking a Technical Consultant (Upgrades) within the Customer Success group. You will analyze customer configurations and data usage, plan upgrades, and provide technical recommendations across Europe to ensure smooth deliveries.

Engage with product, support, and R&D teams, drive upgrade success, and ensure high customer satisfaction. Fluent English is essential; German is a plus; travel to customer sites across Europe may be required.

Qualifikationen

• Bachelor's degree in Computer Science, IT, Engineering, or equivalent.
• 5–10 years in a Technical Consultant, Integration Consultant, Technical Support, or similar role in PLM or enterprise software.
• Fluent English (written and spoken); German preferred; willing to travel across Europe.

Aufgaben

• Technical consulting & analysis of customer configurations, data usage, and IT landscapes.
• Lead upgrade delivery, validate environments, and support post-upgrade activities.
• Collaborate with Customer Success, Upgrade Managers, Support, and R&D; share best practices.

Kenntnisse

Centric 8

PLM

Upgrade processes

XML

REST APIs

SQL

Jira

Confluence

Bitbucket

Data migration

Ausbildung

Bachelor's degree in Computer Science/IT/Engineering

Tools

Jira

Confluence

Bitbucket

Jobbeschreibung

About Centric Software
Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutionsto plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.

About Centric Software
Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutionsto plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.
Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

Job Description

Technical Consultant (Upgrades), Customer Success

PURPOSE

The Customer Success organization is responsible for driving the successful adoption, expansion, and long-term value realization of Centric Software solutions within our existing customer base, ensuring high levels of customer satisfaction and retention.

SCOPE

• Central Europe region
• Existing customer base
• Post-implementation customer engagement
• Upgrade and modernization projects
• Occasional travel within Europe

Key Responsibilities

Technical Consulting & Analysis

• Analyze customer system configurations, integrations, IT landscapes, and data usage to identify technical risks, issues, and improvement opportunities
• Provide technical recommendations based on Centric best practices and product capabilities
• Support technical workshops, reviews, and presentations as required
• Investigate and troubleshoot complex technical issues

Upgrade Delivery

• Collect and validate customer environments and data packages required for upgrade preparation
• Refactor and optimize customer configurations for new product releases
• Execute upgrade activities and support technical delivery throughout the upgrade lifecycle
• Support User Acceptance Testing (UAT), hypercare, and post-upgrade stabilization activities
• Ensure upgrades are delivered according to quality standards and best practices

Collaboration

• Work closely with Customer Success teams, Upgrade Managers, Business Consultants, Support, Cloud Operations, and R&D
• Provide feedback to Product Management and R&D regarding product improvements and customer requirements
• Share technical knowledge, lessons learned, and best practices across internal teams and partners
• Maintain compliance with company policies, quality standards, and code of conduct

Required Skills & Experience

Technical Expertise

• Deep knowledge of Centric 8 functionality, configuration, and upgrade processes
• Strong understanding of PLM solutions and enterprise software environments
• Experience in several of the following areas:
  • Configuration and customization
  • Data migration and transformation
  • XML, REST APIs, SQL
  • Message Queuing (AMQP)
  • Data cleansing and data quality
  • SSO and identity management
  • VPN and networking concepts
  • Node-based data structures
  • Upgrade planning and execution
  • High Availability (HA) and client-server architectures

Professional Skills

• Strong analytical and problem-solving abilities
• Effective communication and presentation skills
• Ability to work across multiple teams and manage competing priorities
• Organized, proactive, and detail-oriented

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience
• 5–10 years of experience in a Technical Consultant, Integration Consultant, Technical Support, or similar role within a PLM or enterprise software organization
• Experience with Jira, Confluence, Bitbucket, or similar tools
• Fluent English (written and spoken); German preferred
• Willingness to travel occasionally to customer locations across Europe

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.