Technical Consultant (Upgrades), Customer Success

Centric-Software; Berlin; On-site; EUR 70,000 - 110,000; Full time

Job summary

Centric Software in Berlin seeks a Technical Consultant (Upgrades) to support Customer Success post-implementation, upgrading and optimizing Centric PLM environments. You will analyze configurations, perform upgrades, and ensure delivery aligns with best practices.

The role requires deep Centric 8 knowledge, PLM experience, data migration, APIs, and integration work. Occasional travel across Europe is expected; fluent English, German preferred.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent.
• 5–10 years of experience in a Technical Consultant, Integration Consultant, Technical Support, or similar role within a PLM or enterprise software organization.
• Experience with Jira, Confluence, Bitbucket, or similar tools.
• Fluent English (written and spoken); German preferred; willingness to travel occasionally to customer locations across Europe.

Responsibilities

• Technical Consulting & Analysis: Analyze customer system configurations, IT landscapes, and data usage to identify technical risks, issues, and improvement opportunities.
• Provide technical recommendations based on Centric best practices and product capabilities.
• Support technical workshops, reviews, and presentations as required.
• Upgrade Delivery: Collect and validate customer environments and data packages required for upgrade preparation.
• Refactor and optimize customer configurations for new product releases.
• Execute upgrade activities and support technical delivery throughout the upgrade lifecycle.
• Support User Acceptance Testing (UAT), hypercare, and post-upgrade stabilization activities.
• Ensure upgrades are delivered according to quality standards and best practices.
• Collaboration: Work closely with Customer Success teams, Upgrade Managers, Business Consultants, Support, Cloud Operations, and R&D.

Skills

Centric 8 knowledge

PLM expertise

Data migration

XML & REST APIs

SQL

Data cleansing

SSO / identity management

Networking concepts

Upgrade planning

HA / client-server

Analytical thinking

Communication skills

Cross-team collaboration

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

Tools

Jira

Confluence

Bitbucket

Job description

About Centric Software:Centric Software is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.Job DescriptionTechnical Consultant (Upgrades), Customer SuccessPURPOSEThe Customer Success organization is responsible for driving the successful adoption, expansion, and long-term value realization of Centric Software solutions within our existing customer base, ensuring high levels of customer satisfaction and retention.As a Technical Consultant, you will provide technical expertise across the Centric Software portfolio, primarily Centric PLM. You will support customers after their initial implementation by maintaining, upgrading, and optimizing their solutions while ensuring alignment with Centric best practices and product capabilities.This position reports to the Technical Team Lead, Customer Success. Following successful onboarding, the reporting line may transition to the Upgrade Manager, Customer Success.SCOPECentral Europe regionExisting customer basePost-implementation customer engagementUpgrade and modernization projectsOccasional travel within EuropeKEY RESPONSIBILITIESTechnical Consulting & AnalysisAnalyze customer system configurations, integrations, IT landscapes, and data usage to identify technical risks, issues, and improvement opportunitiesProvide technical recommendations based on Centric best practices and product capabilitiesSupport technical workshops, reviews, and presentations as requiredInvestigate and troubleshoot complex technical issuesUpgrade DeliveryCollect and validate customer environments and data packages required for upgrade preparationRefactor and optimize customer configurations for new product releasesExecute upgrade activities and support technical delivery throughout the upgrade lifecycleSupport User Acceptance Testing (UAT), hypercare, and post-upgrade stabilization activitiesEnsure upgrades are delivered according to quality standards and best practicesCollaborationWork closely with Customer Success teams, Upgrade Managers, Business Consultants, Support, Cloud Operations, and R&DProvide feedback to Product Management and R&D regarding product improvements and customer requirementsShare technical knowledge, lessons learned, and best practices across internal teams and partnersMaintain compliance with company policies, quality standards, and code of conductR EQUIRED SKILLS & EXPERIENCETechnical ExpertiseDeep knowledge of Centric 8 functionality, configuration, and upgrade processesStrong understanding of PLM solutions and enterprise software environmentsExperience in several of the following areas:Configuration and customizationData migration and transformationXML, REST APIs, SQLMessage Queuing (AMQP)Data cleansing and data qualitySSO and identity managementVPN and networking conceptsNode-based data structuresUpgrade planning and executionHigh Availability (HA) and client-server architecturesProfessional SkillsStrong analytical and problem-solving abilitiesEffective communication and presentation skillsAbility to work across multiple teams and manage competing prioritiesOrganized, proactive, and detail-orientedQUALIFICATIONSBachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience5–10 years of experience in a Technical Consultant, Integration Consultant, Technical Support, or similar role within a PLM or enterprise software organizationExperience with Jira, Confluence, Bitbucket, or similar toolsFluent English (written and spoken); German preferredWillingness to travel occasionally to customer locations across EuropeCentric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.