Technical Account Manager – Enterprise Customer Success

Jobtailor; München; Vor Ort; EUR 90.000 - 150.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a senior technical leader to act as the primary liaison for strategic enterprise customers in a complex, multi-stream delivery environment. You will define technical success plans, assess risks, and guide governance across customer and internal teams to ensure alignment with business outcomes.

The role requires strong communication, analytical skills, and experience with large-scale distributed platforms, SaaS, and analytics-driven digital environments.

Qualifikationen

• Bachelor’s degree in a technical or related field, or equivalent practical experience.
• Several years of experience in a senior customer-facing technical role.
• Strong background in enterprise software, SaaS, or complex digital platforms.
• Experience with large-scale, distributed technology ecosystems.
• Proven ability to engage and influence executive stakeholders (VP and C-level).
• Excellent communication, presentation, and facilitation skills.
• Strong analytical and problem-solving skills in complex environments.
• Ability to operate effectively in highly matrixed organizations.
• Experience with analytics, content, data, or marketing technologies is a plus.
• Strong understanding of system integration, scalability, and architecture principles.

Aufgaben

• Act as the primary technical point of contact for strategic enterprise customers.
• Define and execute technical success plans and service delivery strategies.
• Identify, assess, and mitigate technical, architectural, and operational risks.
• Lead governance, alignment, and communication across customer and internal stakeholders.
• Conduct regular executive-level service reviews and performance discussions.
• Collaborate with internal teams including Engineering, Product, Support, Consulting, and Managed Services.
• Support complex, multi-stream delivery environments within a matrix organization.
• Provide architectural guidance for large-scale enterprise platform implementations.
• Drive adoption, scalability, performance, and operational excellence of customer solutions.
• Gather customer insights and feed them into internal improvement and product cycles.
• Ensure alignment between technical execution and business outcomes across engagements.

Kenntnisse

Executive engagement

Communication

Analytical thinking

Problem solving

Matrixed organization

Technical acumen

Presentation skills

Ausbildung

Bachelor’s degree in a technical field

Equivalent practical experience

Jobbeschreibung

Responsibilities

• Act as the primary technical point of contact for strategic enterprise customers.
• Define and execute technical success plans and service delivery strategies.
• Identify, assess, and mitigate technical, architectural, and operational risks.
• Lead governance, alignment, and communication across customer and internal stakeholders.
• Conduct regular executive-level service reviews and performance discussions.
• Collaborate with internal teams including Engineering, Product, Support, Consulting, and Managed Services.
• Support complex, multi-stream delivery environments within a matrix organization.
• Provide architectural guidance for large-scale enterprise platform implementations.
• Drive adoption, scalability, performance, and operational excellence of customer solutions.
• Gather customer insights and feed them into internal improvement and product cycles.
• Ensure alignment between technical execution and business outcomes across engagements.

Requirements

• Bachelor’s degree in a technical or related field, or equivalent practical experience.
• Several years of experience in a senior customer‑facing technical role (e.g., Technical Account Manager, Solution Architect, Customer Success, Technical Consulting).
• Strong background in enterprise software, SaaS, or complex digital platform environments.
• Experience working with large-scale, distributed technology ecosystems.
• Proven ability to engage and influence executive stakeholders (VP and C-level).
• Excellent communication, presentation, and facilitation skills.
• Strong analytical and problem‑solving skills in complex environments.
• Ability to operate effectively in highly matrixed organizations.
• Experience with digital platforms involving analytics, content, data, or marketing technologies is a plus.
• Strong understanding of system integration, scalability, and architecture principles.