Technical Account Manager

SIX; Frankfurt; Vor Ort; EUR 65.000 - 100.000; Vollzeit

Zusammenfassung

SIX is seeking a technically minded account manager to serve strategic clients in Germany, Austria and Eastern Europe. You will act as the SPOC for technical coordination, support, and rollout of development requests, translating complex data topics into business language.

You will work closely with internal teams and external partners to coordinate usage metrics and upgrades, ensuring timely communication and delivery of tailored financial data services.

Qualifikationen

• Minimum 3 years in technical account management or technical project management in financial services
• Ability to translate technical topics into business language for German market
• Strong organizational and stakeholder management in fast-paced environments

Aufgaben

• Serve as SPOC for strategic/major clients for technical coordination and 2nd level support
• Support clients in enhancing existing services and advise on financial data content
• Coordinate usage metrics, development requests and ensure timely communication between teams and clients
• Coordinate sub-contractors/partners and support upgrades/migrations

Kenntnisse

Technical account management

Client-facing communication

German language proficiency

English language proficiency

Agile methodologies

Jobbeschreibung

Are you passionate about bridging the gap between technology and customer success? Do you thrive in a dynamic environment where your technical and data expertise and client-facing skills make a real impact? Then we want to hear from you! We are a collaborative sales-driven team responsible for delivering tailored data services to key clients in Germany, Austria and Eastern Europe. In this role, you will work closely with a wide range of internal and external stakeholders.

What You Will Do

• Act as the Single Point of Contact (SPOC) for strategic and major clients for all technical coordination and 2nd level support, issue resolution, and rollout of development requests
• Support clients in enhancing existing services
• Trusted consultant and advisor for customers and be the go-to-person for all financial data content questions
• Coordinate and track usage metrics, development requests, and ensure timely communication between internal teams and clients
• Coordinate sub-contractors/partners
• Support upgrades and migrations

What You Bring

• Technical background with solid understanding of IT systems, data structures, interfaces and/or integration processes, ideally within banking or investment platforms
• Min. 3 years’ experience in technical account management or technical project management, preferably in the financial services industry
• Excellent customer orientation and communication skills with the ability to translate technical topics into business language and comprehensive understanding of the German financial market
• Strong organizational / project management skills with experience working in agile development environments is a plus
• Collaborative team player with a commercial mindset and an ability to manage multiple stakeholders and priorities in a fast-paced environment
• Fluent in German (C2) and English (C1)