Client Service Account Manager - German Speaker - Analyst (all genders)

JPMorgan Chase & Co.; Frankfurt; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

JPMorgan Chase & Co. is seeking a Client Service Account Manager for our Payments team in Frankfurt. You will maintain and enhance best-in-class Client Service for a portfolio of top treasury clients, aiming for 100% client satisfaction through proactive service and issue resolution.

You will build partnerships, act as a trusted adviser, and drive strategic client plans while promoting self-service tools and cross-sell opportunities. Strong English and German skills are essential.

Qualifikationen

• Excellent verbal and written communication in English and German.
• Ability to work under pressure while maintaining a professional manner.
• Dual-ability to work effectively as both a team player and alone.
• Demonstration of cultural sensitivity and awareness.
• Proven negotiation skills.
• Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines.
• Ability to develop and mobilise internal networks and resources.
• Ability to effectively use and manage multiple systems.
• Client service and portfolio management experience.

Aufgaben

• Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions
• Becomes the Clients’ trusted adviser
• Assists in developing and executing strategic Client plans
• Promotes use of self-service tools to reduce number of Client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promotes sharing of experience and best practice across the Service team
• Participates in and support TS initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g. Sales, Operations, Product, WSS)
• Identifies and escalates potential risk associated with Client activities
• Records all Client interactions (e.g. calls, meetings, issues, proactive communications)

Kenntnisse

English

German

Client service

Portfolio management

Negotiation

Organizational skills

Cross-functional collaboration

Stakeholder management

Problem solving

Systems

Tools

CRM systems

Payment systems

Data tools

Jobbeschreibung

Are you experienced in client service and have a can-do attitude? Then you found the right position for you!

As a Client Service Account Manager within our Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

Job responsibilities

• Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions
• Becomes the Clients’ trusted adviser
• Assists in developing and executing strategic Client plans
• Promotes use of self-service tools to reduce number of Client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promotes sharing of experience and best practice across the Service team
• Participates in and support TS initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g. Sales, Operations, Product, WSS)
• Identifies and escalates potential risk associated with Client activities
• Records all Client interactions (e.g. calls, meetings, issues, proactive communications)

Required qualifications, capabilities, and skills

• Excellent verbal and written communication skills in both English and German
• Ability to work effectively under pressure whilst maintaining a professional manner
• Dual-ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Proven negotiation skills
• Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilise internal networks and resources
• Ability to effectively use and manage multiple systems
• Client service and portfolio management experience

Preferred qualifications, capabilities, and skills

• Knowledge and understanding of Treasury Services products, processes and risk policies nice to have
• Additional Languages are helpful for this role but not required