Client Account Manager

PCN Media; Nordrhein-Westfalen; Vor Ort; EUR 55.000 - 85.000; Vollzeit

Zusammenfassung

PCN Media is seeking a Client Account Manager based in North Rhine-Westphalia, Germany, to own a portfolio of enterprise clients across Europe, with German and English proficiency required. You will coordinate onboarding, drive performance, and ensure high client satisfaction while collaborating with internal teams.

You will manage contracts, monitor success metrics, and identify growth opportunities, acting as the main liaison between clients and the organization to deliver value and maintain

Qualifikationen

• 3+ years proven experience as Client Account Manager, Project Manager, or similar role.
• Excellent communication, negotiation and stakeholder skills.
• Strong relationship management and teamwork capabilities.
• Solid project management experience with ability to prioritise.
• Fluent in German and English to professional business standard.
• Adaptable in fast-paced environments with shifting priorities.
• Empathetic with a focus on delivering client value.
• Proactive, ownership‑driven approach to projects and client success.

Aufgaben

• Serve as primary contact for a portfolio of clients, ensuring support and value throughout the partnership.
• Build trust and drive account growth through transparency and responsiveness.
• Review and manage client contracts, negotiate terms, and oversee onboarding and renewals.
• Define, monitor, and report performance metrics for each account.
• Track deliverables against timelines and budgets, coordinating with internal teams.
• Drive accountability across projects to deliver value and meet client expectations.
• Gather feedback to refine strategies and improve service delivery.
• Introduce new processes or tools to strengthen outcomes and satisfaction.
• Adapt to evolving client needs to maintain forward-looking relationships.
• Act as escalation point for client concerns and project challenges.
• Identify root causes and implement effective solutions for clients and company.

Kenntnisse

Client relationship management

Negotiation

Stakeholder management

Project management

Bilingual: German/English

Team collaboration

Jobbeschreibung

Client Account Manager

Based in North Rhine-Westphalia, Germany, with close collaboration across European markets (German and English required). Our client is an established mobility and payments company operating across Europe, connecting fleet operators with one of the continent’s largest networks of on-road service providers - spanning fuel, tolling, e-charging, parking and truck-wash - all accessible through a single platform. Backed by major international energy-sector shareholders and active in markets from Portugal to Norway, the business is now looking for a Client Account Manager to help shape and execute its client strategy.

The role sits at the centre of the client relationship, acting as the key liaison between enterprise partners and the organisation’s internal teams. The ideal candidate will take ownership of a portfolio of client accounts - from onboarding through renewal - ensuring project delivery, performance and satisfaction stay consistently high.

Location: North Rhine-Westphalia - Germany

Type: Permanent

Responsibilities

As a Client Account Manager, you will work closely with both clients and internal teams. Your day-to-day tasks will contain:

• Serving as the primary point of contact for a portfolio of clients, ensuring they feel supported and valued throughout the partnership.
• Building trust and long-term collaboration through transparency and responsiveness, while identifying opportunities for account growth.
• Reviewing and managing client contracts - handling initial negotiations, overseeing compliance, and ensuring agreed terms are met for both existing clients and new onboarding.
• Defining, establishing and monitoring performance metrics relevant to each client account.
• Tracking deliverables against timelines, budgets and quality standards, coordinating closely with internal teams to keep projects on course.
• Driving accountability across projects to ensure they deliver optimal value and meet client expectations.
• Gathering feedback from clients and internal stakeholders to refine strategies and improve service delivery.
• Introducing new processes, tools or approaches to strengthen project outcomes and client satisfaction.
• Continuously adapting to evolving client needs, keeping relationships dynamic and forward-looking.
• Acting as the escalation point for client concerns or project challenges.
• Identifying root causes of issues, collaborating with stakeholders, and implementing fair, effective solutions in the best interest of both client and company.

Qualifications / Required Skills

• At least three years of proven experience and a successful track record as a Client Account Manager, Project Manager, or in a similar role.
• Excellent communication skills, with strong negotiation and stakeholder management ability.
• A natural relationship manager, with the organisational talent and teamwork to keep multiple accounts running smoothly.
• Solid project management expertise, with the ability to prioritise effectively across competing demands.
• Fluent in German and English to a professional business standard.
• Adaptable and able to thrive in a fast-paced, dynamic environment where priorities shift.
• Empathetic, with a deep understanding of client needs and a genuine focus on delivering value.
• A strong problem-solver, able to identify and resolve complex issues both independently and collaboratively.
• A clear sense of ownership and accountability, with a proactive, results-oriented approach to project and client success.