Tech Support Technician - 1-level - Germany

Luminator Technology Group; Deutschland; Remote; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid options

Development opportunities

Online language school

Multinational environment

LinkedIn Learning

Team events

Job summary

Luminator Technology Group, a leading provider of transportation solutions, seeks a Tech Support Technician in Germany. You will support internal and external customers during trouble shooting and 1st-level support, handling data programming, integration assistance, and technical diagnostics.

Join a multinational environment with flexible hours and hybrid options, access to online language courses, and extensive development opportunities.

Qualifications

• IT infrastructure knowledge and MS Office skills.
• Experience in a technical/technology sector.
• Strong team and customer orientation.
• Experience in diagnostics and structured problem-solving.
• Knowledge of IT infrastructure and network communication (BAT scripts, XML, CSV).
• Familiarity with ticketing/CRM systems and Microsoft tools.
• Independent, self-motivated, and solution-oriented.
• Fluent in English and German.

Responsibilities

• Programming of customer data based on requests / requirements.
• Support customers during integration process of new systems.
• Technical support via telephone, email, ticketing system, or remote access.
• Diagnosis of hardware/software problems based on logs and test results.
• Performing maintenance and device configurations.
• Maintaining service reports and ticket documentation.
• Inspecting returned items and ensuring troubleshooting.
• Collaborating with internal teams to resolve issues.
• Reporting recurring errors and suggesting improvements.

Skills

IT infrastructure

Team oriented

Diagnostics skills

English & German

Tools

MS Office

XML/CSV

CRM tools

Job description

Luminator Technology Group is the preferred global provider of high quality transportation solutions.

Our products enhance operational efficiency, passenger counting accuracy, safety, route scheduling optimization, and maintenance detection. With technology deployed in over 50,000 railcars and 56,000 buses across 85 countries, Luminator is shaping the future of real-time decision-making in transit systems. (www.luminator.com)

We are proud to employ the best people who are dedicated to the success of our customers and stakeholders.

We are currently looking for a Tech Support Technician to support internal and external customers during trouble shooting – 1 -level support.

What you will do:

• Programming of customer data based on requests / requirements
• Support customers during integration process of new systems
• Technical support via telephone, email, ticketing system, or remote access
• Diagnosis of hardware/software problems based on logs and test results
• Performing maintenance and device configurations
• Maintaining service reports and ticket documentation
• Inspecting returned items and ensuring troubleshooting
• Collaborating with internal teams to resolve issues
• Reporting recurring errors and suggesting improvements

What we are looking for:

• Knowledge with IT infrastructure, Ms Office
• Experience in a technical/technology sector
• Strong team and customer orientation
• Experience in diagnostics and structured problem-solving
• Knowledge of IT infrastructure and network communication (BAT scripts,
• XML, CSV)
• Familiarity with ticketing/CRM systems and Microsoft tools
• Independent, self-motivated, and solution-oriented
• Fluent in English and German

What’s there for you:

• Flexible working hours and hybrid options that let you shape your schedule to fit your life.
• Development opportunities.
• Access to online language school.
• Working in a multinational environment.
• Access to the full LinkedIn Learning portfolio.
• Regular team events and celebrations.

It looks like the next step in your career, doesn’t it?

Let’s discuss the details!

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.