Tech Support Specialist Bricks (Iron and Steel)

Calderys; Neuwied; On-site; EUR 60,000 - 90,000; Full time

Job summary

Calderys is seeking a Technical Support Manager based in Germany to lead refractory brick activities across Europe, with travel up to 50%. You will coordinate technical support, develop lining concepts for ladle/EAF linings, prepare offers, and collaborate with sales while ensuring customer satisfaction and product quality.

The role requires a university degree in metallurgy or related engineering, fluency in English and German, and the ability to work under pressure in a customer-facing

Qualifications

• University degree in metallurgy or similar engineering.
• Experience in refractory or steel industry.
• Fluent in English and German (spoken and written).
• Willingness to travel up to 50%.

Responsibilities

• Identify the technical needs of the customer and make recommendations of current products or instigate the development process for new products.
• Develop technical lining concepts for different applications (e.g. ladle lining, EAF linings)
• Identify the most cost effective internal or external product source
• Preparation of technical offers including savings and benefits evaluations
• Coordinate the creation of technical drawings and bill of material
• Consult within the process of supply from external sources
• Cooperate with sales teams to present and explain the technical offers to the customer.
• Provide Trial support at customer’s sites
• Training of sales teams
• Co-ordinate with the Regional Sales Areas any on site technical trial support requirements using internal technical manpower resources as necessary.
• Undertake or coordinate root cause analysis of failures (post mortem analysis) and make recommendations for improvement of products performance against know wear mechanisms and process parameters

Skills

Fluent English

Fluent German

Education

Metallurgy degree

Job description

In this role based in France, Germany, or Austria, you will proactively manage and coordinate the Technical Support functions of the refractory Brick activities.

Responsibilities

Technical Support

• Identify the technical needs of the customer and make recommendations of current products or instigate the development process for new products.
• Develop technical lining concepts for different applications (e.g. ladle lining, EAF linings)
• Identify the most cost effective internal or external product source
• Preparation of technical offers including savings and benefits evaluations
• Coordinate the creation of technical drawings and bill of material
• Consult within the process of supply from external sources
• Cooperate with sales teams to present and explain the technical offers to the customer.
• Provide Trial support at customer’s sites
• Training of sales teams
• Co-ordinate with the Regional Sales Areas any on site technical trial support requirements using internal technical manpower resources as necessary.
• Undertake or coordinate root cause analysis of failures (post mortem analysis) and make recommendations for improvement of products performance against know wear mechanisms and process parameters

Intellectual Property - Documentation

• Collate and maintain all current Technical documentation; Technical Data and Product Definitions in association with Site QC management.
• Collate, maintain or publish all technical documentation relating to customer visits, post mortem product analysis, and technical and procedural evaluations of process at customer site.

Project / Product Development

• Present new product developments and project initiatives to Customers in line with global and regional sales managers strategies.
• In line with development responsibilities, issue periodical report on project objectives and progress in terms of product performance by end user.
• Identify the most cost effective, reliable and fit for purpose quality products and suppliers for each indevidual linnings project.
• Manage, coordinate and lease with internal and external product suppliers

Requirements

• Expertise in refractory linings, preferably Bricks used for lining liquid steel furnaces and steel ladles.
• University degree in metallurgy or similar engineering or technical eduation
• Previous experience in the refractory or steel industry
• Must be fluent in English and German (spoken and written)
• Must be presentable, well spoken, outgoing individual who is comfortable dealing face to face with customers.
• We are looking for a candidate who can work under pressure and is a natural problem solver.
• Must be willing to travel up to 50% of the time.

As a global organisation operating across multiple countries, compensation for this role may vary depending on location, local market benchmarks, and experience.

In line with our commitment to pay transparency, a salary range relevant to your location will be shared with you during the early stages of the recruitment process, before any interview is scheduled.