Team Leader Customer Operations

INABA-FOODS (EUROPE) GmbH; Düsseldorf; Presencial; EUR 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Employee benefits

Flat hierarchies

Descripción de la vacante

INABA-Foods (Europe) GmbH is seeking a Team Leader Customer Operations to guide a small team and oversee the Europe-wide order-to-delivery process. You will champion customer service excellence, coordinate across Sales, Logistics, and Finance, and drive continuous improvement in operations.

The role offers an international environment with growth potential and a focus on delivering outstanding customer experiences.

Formación

• Experience leading a small team in customer operations or related areas.
• Strong organisational and problem-solving skills with attention to detail.
• Customer-focused mindset with ability to build stakeholder relationships.
• Experience with ERP systems (e.g. SAP) and MS Office.

Responsabilidades

• Lead, coach, and develop the Customer Operations team of three specialists.
• Ensure excellent customer service and a customer-first culture.
• Manage end-to-end order-to-delivery process for Europe.
• Coordinate with Sales, Logistics, Finance and external partners.
• Monitor orders, delivery schedules and service performance.
• Handle escalations and drive timely issue resolution.
• Identify process improvements to boost efficiency and satisfaction.
• Track KPIs and lead continuous improvement projects.
• Support Head of Operations with strategic initiatives.

Conocimientos

Leadership

Customer Operations

ERP (SAP)

MS Office

English

German

Herramientas

SAP

Microsoft Office

Descripción del empleo

At INABA-Foods (Europe) GmbH, we are passionate about delivering premium pet food products that customers and pets love. As part of our continued growth across Europe, we are looking for an experienced and motivated Team Leader Customer Operations to lead our Customer Operations team and help us deliver an outstanding customer experience.

If you enjoy leading people, improving processes, and working in an international environment where no two days are the same, we'd love to hear from you.

YourResponsibilities

As Team Leader Customer Operations, you will lead a team of three Customer Operations Specialists and play a key role in ensuring smooth and efficient customer operations across Europe.

Your responsibilities will include:

• Leading, coaching, and developing the Customer Operations team.
• Ensuring excellent customer service and supporting a customer-first culture.
• Managing the complete order-to-delivery process to ensure accurate and timely order fulfilment.
• Coordinating closely with Sales, Logistics, Supply Chain, Finance, and external logistics partners.
• Monitoring customer orders, delivery schedules, and service performance.
• Managing customer escalations and ensuring timely resolution of issues.
• Identifying opportunities to improve processes, efficiency, and customer satisfaction.
• Monitoring operational KPIs and driving continuous improvement initiatives.
• Supporting the Head of Operations with operational projects and strategic initiatives.

WhatWe’re Looking For

You are an organised, proactivepersonality who enjoys working with people and solving operational challenges.Ideally, you have:

• Min. 5 yearsof experience in Customer Operations, Customer Service, Sales Support, Order Management, or Supply Chain.
• Previous experience leading or coaching a small team.
• Strong organisational and problem-solving skills with excellent attention to detail.
• A customer-focused mindset and the ability to build strong relationships with internal and external stakeholders.
• Experience working with ERP systems(e. g. SAP)and Microsoft Office.
• Excellent communication skills in English; Germanand other languages arean advantage.
• The ability to work independently while collaborating effectively across departments.

What We Offer

• An exciting leadership role within a growing international company.
• The opportunity to make a real impact and shape customer operations across Europe.
• A collaborative, supportive, and multicultural working environment.
• Flat hierarchies and short decision-making processes.
• Opportunities for professional and personal development.
• Competitive salary and attractive employee benefits.

Ready to Make a Difference?

If you are passionate about leading teams, delivering excellent customer service, and driving operational excellence, we would be delighted to hear from you.

INABA-FOODS (EUROPE) GmbH

• Pet Food