Culinary Ops Excellence Lead – German Speaker

Bella Bona; Germany (OH); On-site; USD 104,000 - 139,000; Full time

Job summary

Bella & Bona is seeking an Operations Excellence & Culinary Systems Manager - German Speaker to design and improve scalable operational systems across our Germany locations.

You will standardize workflows, uphold HACCP standards, and partner with kitchen teams to deliver consistent, high-quality workplace meals while expanding across cities.

Regular travel between operating cities is required; fluency in German (C2) and professional English are essential.

Qualifications

• Professional culinary background with hands-on kitchen experience.
• Experience in multi-site food operations.
• Strong understanding of HACCP and German food safety requirements.
• Track record of improving operational processes, not just running them.
• Strong project management and organizational skills.
• Fluent German (Fluent, C2 preferred) and professional English.
• Hands-on mentality, equally comfortable in strategic and operational work.
• Experience with catering operations, implementing operational software or digital process tools, or opening/scaling food production sites is a plus.

Responsibilities

• Analyze operational processes across all kitchen locations and identify opportunities for improvement.
• Standardize workflows across sites and drive continuous improvement initiatives.
• Evaluate and implement operational tools where they create real value.
• Support cross-functional operational projects and new kitchen rollouts.
• Maintain and improve HACCP and quality management systems.
• Support internal and external audits, and monitor quality and compliance trends.
• Help resolve recurring operational issues before they become recurring problems.
• Analyze recurring customer complaints and translate them into systemic operational fixes.
• Support escalations and refund decisions where operational assessment is needed.
• Support catering menu development and recipe standardization.
• Evaluate suppliers, products, and operational concepts; support costing and implementation.
• Develop and maintain SOPs, operational documentation, and process standards.
• Support onboarding and operational training so knowledge stays accessible and up to date.

Skills

Culinary background

Multi-site operations

Project management

German language (C2)

English language

Process improvement

Catering operations experience

Digital tools in ops

Job description

Bella & Bona is seeking an Operations Excellence & Culinary Systems Manager - German Speaker to design and improve scalable operational systems across our Germany locations.

You will standardize workflows, uphold HACCP standards, and partner with kitchen teams to deliver consistent, high-quality workplace meals while expanding across cities.

Regular travel between operating cities is required; fluency in German (C2) and professional English are essential.