Team Lead Order Processing (m/f/d)

DocuWare GmbH; Germering; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

35 vacation days

Hybrid work

Company pension plan

International teams

Training opportunities

Job summary

DocuWare Europe GmbH in Germany is seeking a Team Lead for Order Processing to manage the order flow, coordinate the team, and ensure accurate entry of contract data in our central system. You will lead international orders, support colleagues with queries about invoices and licenses, and drive process improvements with a strong service mindset and solid MS Office skills.

A commercial apprenticeship and several years in a similar role are required; leadership experience and proactivity are

Qualifications

• Completed commercial apprenticeship.
• Several years of professional experience in a comparable role.
• Initial leadership experience and drive to achieve team goals.
• Experience in project management and process analysis across departments.
• Strong service orientation and enjoyment of direct customer interaction.
• Conscientiousness and a high standard of quality.
• Excellent written and spoken German and English.

Responsibilities

• Lead and coordinate the Order Processing Team, plan resources, and ensure optimal workload distribution.
• Support team members with technical and organizational questions and foster their professional development.
• Ensure processes run efficiently and smoothly, continuously optimizing them.
• Monitor adherence to schedules and deadlines and ensure high-quality results.
• Rapidly process incoming domestic and international orders and manage orders and contracts.
• Enter and maintain contract data in the central master data system; prepare order confirmations and pro forma invoices.

Skills

Leadership

Project management

Customer service

German language

English language

Process analysis

MS Office

Education

Commercial apprenticeship

Tools

MS Office

Job description

DocuWare stands for globally distributed, international teams and an open corporate culture that invites you to help shape it. Mobile Work and flexible working hours are part of our everyday life. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries? In that case, we are happy to welcome you to the team.

Your hiring partner

You are a natural organizer who always keeps track of schedules and deadlines? Do you also possess a solid understanding of commercial processes and strong leadership skills? If so, our team would love to have your support! As Team Lead for Order Processing, you will serve as the point of contact for our customers and partners regarding invoices, contracts, licenses, and more. You will handle both leadership responsibilities and operational tasks.
Leadership tasks:

• You lead and coordinate the Order Processing Team, plan resources, and ensure optimal workload distribution.
• You support team members with technical and organizational questions and foster their professional development.
• You ensure that processes run efficiently and smoothly, continuously optimizing them.
• You monitor adherence to schedules and deadlines and ensure high-quality work results.
• You ensure the rapid processing of incoming domestic and international orders.
• You review, process, and manage orders and customer contracts, and handle the entry and maintenance of contract data in our central master data system.
• You prepare order confirmations and pro forma invoices.
• You act as a knowledgeable point of contact for partners and customers regarding all inquiries about invoices, licenses, and contracts.

What you need to succeed

• You have completed a commercial apprenticeship and have already gained several years of professional experience in a comparable role.
• You have initial leadership experience and are eager to achieve your team's goals together.
• You bring experience and knowledge in project management and process analysis that extends across departmental boundaries.
• You are characterized by a strong service orientation and enjoy direct customer interaction.
• Conscientiousness and a high standard of quality are second nature to you.
• In addition, you possess strong MS Office skills.
• Excellent written and spoken German and English skills round off your profile.

What we can offer

There are many great reasons to join DocuWare - our company culture is only one of them.
As part of the DocuWare team, you will benefit from many advantages:

• Globally distributed,international teams: You will find our teams working in Germering, New York, Sofia or other worldwide locations.
• This is a hybrid role: You work in our Germering (Munich) Office or can choose to work from home in a reasonable amount
• Individual support: After an intensive induction, you will receive regular training tailored to your needs (e.g. conferences internal team building measures).
• Well-earned rest: 35 vacation days per year, sport offerings, massages, a football table and a relaxing lounge area.
• Mental health support: With our employee assistance program you have free and confidential access to resources and support for your well-being and stress management at any time.
• Healthy food: Together we enjoy Fairtrade coffee with organic milk or oat milk, snacks and fresh fruit - all free of charge - as well as subsidized lunch from the Foodji fridge.
• Free Tuesday Lunch: Every Tuesday, enjoy a complimentary and varied lunch.
• Good accessibility: Choose how you would like to come to the office with a leased e-bike, by train or via highways A96/A99 (you can charge your e-car on site for free).
• Team spirit: Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world.
• Sustainability and social commitment: DocuWare stands for paperless work and supports volunteer organizations and local sports clubs.
• Planning for your future: DocuWare subsidizes your company pension plan!
• We offer a stable job with a well established and growing company.
• Unique benefits:Choose one of three great options (Bonago, E-Gym or subsidized Deutschlandticket) to suit your needs.
• We only use the latest technologies - find out more on Stackshare .
• Up to 30 Days Work from Abroad: Experience international opportunities and broaden your horizons.
• Family First: Preferential registration in our selected daycare center in Germering (no guarantee).
• Buddy Program: You'll be paired with a buddy, who will support you during your onboarding and offer valuable tips.

What we can offer

There are many great reasons to join DocuWare - our company culture is only one of them.
As part of the DocuWare team, you will benefit from many advantages:

• Globally distributed,international teams: You will find our teams working in Germering, New York, Sofia or other worldwide locations.
• This is a hybrid role: You work in our Germering (Munich) Office or can choose to work from home in a reasonable amount
• Individual support: After an intensive induction, you will receive regular training tailored to your needs (e.g. conferences internal team building measures).
• Well-earned rest: 35 vacation days per year, sport offerings, massages, a football table and a relaxing lounge area.
• Mental health support: With our employee assistance program you have free and confidential access to resources and support for your well-being and stress management at any time.
• Healthy food: Together we enjoy Fairtrade coffee with organic milk or oat milk, snacks and fresh fruit - all free of charge - as well as subsidized lunch from the Foodji fridge.
• Free Tuesday Lunch: Every Tuesday, enjoy a complimentary and varied lunch.
• Good accessibility: Choose how you would like to come to the office with a leased e-bike, by train or via highways A96/A99 (you can charge your e-car on site for free).
• Team spirit: Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world.
• Sustainability and social commitment: DocuWare stands for paperless work and supports volunteer organizations and local sports clubs.
• Planning for your future: DocuWare subsidizes your company pension plan!
• We offer a stable job with a well established and growing company.
• Unique benefits:Choose one of three great options (Bonago, E-Gym or subsidized Deutschlandticket) to suit your needs.
• We only use the latest technologies - find out more on Stackshare .
• Up to 30 Days Work from Abroad: Experience international opportunities and broaden your horizons.
• Family First: Preferential registration in our selected daycare center in Germering (no guarantee).
• Buddy Program: You'll be paired with a buddy, who will support you during your onboarding and offer valuable tips.

For better insights, check us out on Instagram !

We keep close to the customer and innovate in every aspect of our customer experience to ensure their success with our product and company.

Decent

We are respectful, helpful and reliable when working with customer, partners and colleagues.

Dynamic

We seek to constantly improve by measuring and sharing our work, inviting ideas from all colleagues, and responding quickly to new opportunities.

We love what we do and confidently strive for ambitious goals through focus, collaboration and having fun together.