Team Lead Customer Engagement Applications (m/f/d)

DocuWare Corporation; Germering; On-site; EUR 90,000 - 135,000; Full time

Benefits offered by this job

Weltweit verteilte Teams

Flexible Arbeitsorte und -zeiten

35 Urlaubstage pro Jahr

Foodji-Mittagessen-Zuschuss

Job summary

DocuWare GmbH in Deutschland sucht eine Team Leader Position im Bereich Customer Engagement Applications. Sie führen ein neu formiertes Team, gestalten Identität und Ownership, und arbeiten eng mit Product Owner, Entwicklung und Betrieb zusammen.

In den ersten Monaten übernehmen Sie schrittweise Themen rund um D365 und Umgebungen. Sie arbeiten in einer agilen, überwiegend remote Umgebung und stimmen sich mit Stakeholdern auf allen Ebenen ab.

Qualifications

• Nachweisbare Führungserfahrung im Softwareentwicklungsumfeld.
• Fundierte Kenntnisse in Softwareentwicklungsprozessen und Identitätsmanagement.
• Verständnis von SaaS-Architekturen, API-Integration und Cloud-Plattformen.

Responsibilities

• Team führen, Entwicklung fördern und klare Ziele setzen.
• Neue Teamidentität, Arbeitsweisen und Ownership definieren.
• Abstimmung mit Product Owner, Entwicklern und Betrieb sicherstellen.
• Schrittweises Ownership von D365-Environments, Release-Management.
• Sicherstellen des 24/7-Betriebs kundenorientierter Dienste; On-Call planen.
• Kundenperspektive wahren: Zuverlässigkeit, Usability, Sicherheit.

Skills

Teamführung

Softwareentwicklung

IAM

Dynamics 365 CE

Power Platform

API-Integration

Agile Methoden

Kommunikation

Tools

Dynamics 365 CE

Power Platform

Job description

Why should you join?

DocuWare stands for globally distributed, international teams and an open corporate culture that invites you to help shape it. Mobile Work and flexible working hours are part of our everyday life. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries? In that case, we are happy to welcome you to the team.

Your Responsibilities

As the Team Lead Customer Engagement Applications (m/f/d), you lead this newly formed team through its establishment and beyond by building team identity, ensuring reliable delivery and operation of customer-facing services, developing team members, and acting as the primary interface to Marketing, the Commercial Applications & Integration team, and upper management. Over time, you will additionally grow into ownership of the Dynamics 365 platform as team responsibilities evolve.

Your responsibilities will include:

• You lead and mentor the team, fostering professional growth and development with clear objectives and structured feedback.
• By actively shaping the formation of the new team, you establish team identity, working agreements, and clear ownership of the customer-facing domains.
• You ensure seamless alignment between the dedicated Product Owner, developers, and operations, as well as with the Commercial Applications & Integration team, by continuously monitoring the situation.
• Over the first 12-18 months, you gradually assume ownership of D365 platform-level topics (environments, release management, governance) in a structured handover from the Commercial Applications & Integration team.
• Ensuring reliable 24/7 operation of customer-facing services, you organize the team's rotating on-call responsibilities.
• You champion the end-customer perspective by safeguarding the reliability, usability, and security of all customer-facing services (portals, self-service, identity).

What you need to succeed

• You bring proven experience in software development and in leading a development team, or you can clearly demonstrate your readiness to step into a leadership role.
• With strong knowledge of software development disciplines and how they work together, your approach is well grounded.
• Familiarity with identity and access management concepts (SSO, OpenID Connect) is a plus.
• Experience with Microsoft Dynamics 365 CE and/or the Power Platform (Power Pages) is part of your toolkit.
• When working across SaaS platforms, you understand API-based integration.
• In operating customer-facing web applications and/or portal solutions, you have experience that includes availability and incident-response aspects.
• In an agile, mostly remote environment, you thrive and bring strong passion and drive to your work.
• Beyond the technical skills, your communication and collaboration skills are excellent, and you work effectively with stakeholders at all levels.
• You are willing to embrace our company culture and values, and you enjoy working in an international, English-speaking organization.

What we can offer

There are many great reasons to join DocuWare - our company culture is only one of them.

As part of the DocuWare team, you will benefit from many advantages:

• Globally distributed, international teams: You will find our teams working in Germering, New York, Sofia or other worldwide locations.
• Flexible work location and hours: You can work on the road or in our modern office - and you have the flexibility to arrange your own working hours.
• Individual support: After an intensive induction, you will receive regular training tailored to your needs (e.g. conferences internal team building measures).
• Well-earned rest: 35 vacation days per year, sport offerings, massages, a football table and a relaxing lounge area.
• Healthy food: Together we enjoy Fairtrade coffee with organic milk or oat milk, snacks and fresh fruit - all free of charge - as well as subsidized lunch from the Foodji fridge.
• Mental health support: With our employee assistance program you have free and confidential access to resources and support for your well-being and stress management at any time.
• Good accessibility: Choose how you would like to come to the office with a leased e-bike, by train or via highways A96/A99 (you can charge your e-car on site for free).
• Team spirit: Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world.
• Sustainability and social commitment: DocuWare stands for paperless work and supports volunteer organizations and local sports clubs.
• Your health matters: DocuWare subsidizes your company pension plan!
• Lastly, and most importantly, we offer a stable job with a well established and growing company.
• Unique benefits:Choose one of three great options (Bonago, E-Gym or subsidized Deutschlandticket) to suit your needs.
• We only use the latest technologies - find out more onStackshare.
• 30 Days Work from Abroad: Experience international opportunities and broaden your horizons.
• Family First:Preferred enrollment in our selected daycare center in Germering (no guarantee).
• Buddy Program: You'll be paired with a buddy, who will support you during your onboarding and offer valuable tips.
• For better insights, check us out onInstagram!

Our Values

We are…

• Customer-Centric: We keep close to the customer and innovate in every aspect of our customer experience to ensure their success with our product and company.
• Decent: We are respectful, helpful and reliable when working with customer, partners and colleagues.
• Dynamic: We seek to constantlyimproveby measuring and sharing our work, inviting ideas from all colleagues, and responding quickly to new opportunities.
• Passionate: We love what we do and confidently strive for ambitious goals through focus, collaboration and having fun together.

Our application process

• (Optional) Pre-screening with a Recruiter to get to know each other and answer any open questions.
• Interview with Recruiter and Hiring Manager.
• Use case presentation, meeting the team, and office tour.

Your hiring partner

Lea Thanner-Najjarmansur
Specialist Recruiting & Employer Branding

Here you can find us

DocuWare GmbH
Planegger Str. 1
82110 Germering