Customer Success Specialist (m/f/d) - France

DocuWare; Germering; Hybrid; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Flexible work location and hours

35 vacation days per year

Mental health support

Free Tuesday Lunch

Fairtrade coffee / organic milk

Zusammenfassung

DocuWare seeks a Customer Success Specialist – France (m/f/d) to drive positive customer experiences across the lifecycle for French customers in a hybrid setting in Germany. Onboarding, health checks, feedback collection, and cross-team collaboration will ensure ongoing adoption of DocuWare solutions.

The ideal candidate has a bachelor’s degree, multiple years in customer-facing roles, and fluency in French and English with strong communication skills. A dynamic, international team awaits.

Qualifikationen

• Bachelor's degree or comparable qualification in Business, Communications, or related field.
• Several years of experience in Customer Success, Account Management, Customer Service, or similar role.
• Fluent in French and English with excellent written and verbal communication.

Aufgaben

• Proactively engage with customers throughout their lifecycle to build strong relationships and ensure positive experiences.
• Conduct onboarding and welcome calls to help new customers get started and access resources.
• Perform regular health check calls to assess satisfaction and identify upsell opportunities.
• Reach out through various channels to gather feedback and strengthen engagement.
• Meet outreach targets while maintaining high standards of customer care.
• Handle inquiries professionally and resolve concerns timely.
• Coordinate customer issues with internal teams for successful resolutions.
• Support re-engagement initiatives to promote adoption of DocuWare solutions.
• Collect feedback and insights to improve products and services.
• Identify customer success stories and advocacy opportunities to support sales/marketing.

Kenntnisse

French

English

Communication

Customer Success

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

Why should you join?

DocuWare stands for globally distributed, international teams and an open corporate culture that invites you to help shape it. Mobile Work and flexible working hours are part of our everyday life. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries? In that case, we are happy to welcome you to the team.

Your Responsibilities

As a Customer Success Specialist – France (m/f/d), you play a key role in creating positive customer experiences and building long-term relationships with our customers in France. Through proactive engagement, trusted guidance, and a customer-first mindset, you help maximize customer satisfaction, strengthen retention, and support the continued success of our customers with DocuWare.

Your responsibilities will include:

• You proactively engage with customers throughout their lifecycle, building strong relationships and ensuring a positive customer experience.
• You conduct onboarding and welcome calls, helping new customers get started and making them aware of available resources and support offerings.
• You perform regular health check calls to understand customer satisfaction, identify potential risks, and uncover opportunities to increase customer success.
• You reach out to customers and partners through various communication channels to gather feedback, address concerns, and strengthen engagement.
• You achieve defined outreach and activity targets while maintaining a high standard of customer care.
• You handle customer inquiries professionally and ensure concerns are addressed in a timely and effective manner.
• You coordinate customer issues with the appropriate internal teams and follow through to support successful resolution.
• You support re-engagement initiatives for customers with declining product usage and encourage successful adoption of DocuWare solutions.
• You collect and share customer feedback, insights, and enhancement suggestions to help improve our products and services.
• You identify potential customer success stories, references, and advocacy opportunities that support sales and marketing activities.

What you need to succeed

• You hold a bachelor's degree or a comparable qualification, ideally in Business, Communications, or a related field.
• You have several years of experience in Customer Success, Account Management, Customer Service, or a similar customer-facing role.
• You communicate confidently and professionally in both French and English, with excellent written and verbal communication skills.
• You build trust easily and enjoy creating positive experiences for customers and partners.
• You communicate professionally, confidently, and with empathy, even in challenging situations.
• You are organized, detail-oriented, and able to manage multiple tasks and priorities effectively.
• You take ownership of your work, while also thriving in a collaborative team environment.
• You enjoy working across departments and building strong relationships with colleagues from different functions.

What we can offer

There are many great reasons to join DocuWare - our company culture is only one of them.

As part of the DocuWare team, you will benefit from many advantages:

• Globally distributed, international teams: You will find our teams working in Germering, New York, Sofia or other worldwide locations.
• Flexible work location and hours: You work hybrid - on the road or in our modern office - and you have the flexibility to arrange your own working hours.
• Individual support: After an intensive induction, you will receive regular training tailored to your needs (e.g. conferences internal team building measures).
• Well-earned rest: 35 vacation days per year, sport offerings, massages, a football table and a relaxing lounge area.
• Mental health support: With our employee assistance program you have free and confidential access to resources and support for your well-being and stress management at any time.
• Healthy food: Together we enjoy Fairtrade coffee with organic milk or oat milk, snacks and fresh fruit - all free of charge - as well as subsidized lunch from the Foodji fridge.
• Free Tuesday Lunch: Every Tuesday, enjoy a complimentary and varied lunch.
• Good accessibility: Choose how you would like to come to the office with a leased e-bike, by train or via highways A96/A99 (you can charge your e-car on site for free).
• Team spirit: Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world.
• Sustainability and social commitment: DocuWare stands for paperless work and supports volunteer organizations and local sports clubs.
• Planning for your future: DocuWare subsidizes your company pension plan!
• We offer a stable job with a well established and growing company.
• Unique benefits: Choose one of three great options (Bonago, E-Gym or subsidized Deutschlandticket) to suit your needs.
• We only use the latest technologies - find out more on Stackshare.
• Up to 30 Days Work from Abroad: Experience international opportunities and broaden your horizons.
• Family First: Preferential registration in our selected daycare center in Germering (no guarantee).
• Buddy Program: You'll be paired with a buddy, who will support you during your onboarding and offer valuable tips.

For better insights, check us out on Instagram!

Your hiring partner

Anja Krieling

Recruiting Specialist & Employer Branding

About Us

DocuWare stands for globally distributed, international teams, flat hierarchies, and an open company culture that encourages active participation and contribution. Mobile work and flexible working hours are part of our everyday life.

Would you like to become part of an innovative company whose solutions digitalize everyday work across a wide range of industries? Then join our team!