Support Specialist – Capital Credits

Jobtailor; Deutschland; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a Customer Support and Training specialist to assist members with application support, troubleshooting, and research related to Capital Credits. You will handle inquiries, track resolutions, and communicate feedback for product improvements.

The role includes delivering on-site or remote training, preparing session materials for the Member Information Conference, and traveling to client sites as needed. After-hours on-call support is possible.

Qualifikationen

• Customer support experience, phone optional.
• Basic knowledge of project management processes.
• Basic knowledge of Service Level Management (SLM) best practices.
• Excellent written and verbal communication skills.
• Excellent presentation and training skills.
• Strong telephone etiquette and ability to deal effectively with customers.
• Proficient PC skills.
• Ability to teach and influence others.
• Ability to work in a team and independently.
• Previous experience with presentations or public speaking.
• Ability to travel as often as required for the position.
• Bachelor's degree in business-related field or equivalent experience.
• Basic knowledge of Accounting principles.

Aufgaben

• Support Customer Care and Billing software for Capital Credits.
• Assist members with application support, troubleshooting, training, and research.
• Follow up on resolutions.
• Research difficult problems and may recommend product changes or enhancements.
• Maintain and audit Member information in the configuration database.
• Assist with software release processes.
• Communicate customer feedback to development staff.
• Perform on-site or remote training for members and potentially other team members.
• Prepare materials and deliver Member training sessions at the Member Information Conference.
• Travel to customer sites to deliver training as required.
• Provide after-hours support through an on-call rotation.

Kenntnisse

Customer Support

Application Troubleshooting

Training Delivery

Project Management Knowledge

Service Level Management Knowledge

Ausbildung

Bachelor's degree in business-related field

Tools

Customer Care Software

Billing Software

PC Skills

Jobbeschreibung

• Support Customer Care and Billing software specific to Capital Credits
• Assist members with application support, troubleshooting, training, and research
• Follow up on resolutions
• Research difficult application problems and may recommend product changes or enhancements
• Maintain and audit Member information in the configuration database
• Assist with software release processes
• Communicate customer feedback to development staff
• Perform on-site or remote training for members and potentially other NISC team members
• Prepare materials and deliver Member training sessions at NISC’s Member Information Conference
• Travel to customer sites to deliver training as required
• Provide after-hours support through an on-call support phone rotation

Requirements

• Previous customer support experience (providing customer service via phone is helpful.)
• Basic knowledge of Project Management processes and theory
• Basic knowledge of Service Level Management (SLM) best practices
• Excellent written and verbal communication skills
• Excellent presentation and training skills
• Excellent telephone etiquette and ability to deal effectively with customers
• Strong PC skills
• Ability to teach and influence others
• Ability to work in a team and independently
• Previous experience with presentations or public speaking
• Ability to travel as often as required for the position
• Bachelor's degree in a business-related field preferred, or equivalent experience
• Basic knowledge of Accounting principles
• Ability to see, speak, and hear; operate computer keyboards or office equipment; stand, walk, and sit

Core Competencies

Demonstrates strong customer support capabilities, including application troubleshooting, training delivery, and effective communication. Proficient in project management processes and service level management best practices, with a focus on member engagement and feedback.

Highest-signal resume keywords

• Customer Support Experience
• Application Troubleshooting
• Training Delivery
• Project Management Knowledge
• Service Level Management Knowledge

ATS Optimization Keywords

Hard Skills

• Basic Accounting Principles
• Configuration Database Management
• Software Release Processes
• Member Information Management
• Presentation Skills

Soft Skills

• Excellent Written Communication
• Excellent Verbal Communication
• Telephone Etiquette
• Team Collaboration
• Influencing Skills

Industry Keywords

• Capital Credits
• Member Information Conference
• After-Hours Support
• On-Call Support

Tools & Technologies

• Customer Care Software
• Billing Software
• PC Skills