Support Operations Administrator (Fully Remote)

ComPsych; Deutschland; Remote; EUR 48.000 - 72.000; Vollzeit

Zusammenfassung

ComPsych in Germany is seeking a communications-focused professional to maintain the full library of support communications templates, create training videos and SOPs, and craft content for support forms. You will coordinate outage alerts with Technology and manage the internal alert channel to keep teams informed.

With 3+ years in customer support or operations and experience using Zendesk, you will excel at clear written communication and attention to detail in a fast-paced environment.

Qualifikationen

• 3+ years in customer support or support operations.
• Experience with incident communications and support platforms like Zendesk.
• Strong written communication skills and attention to detail.

Aufgaben

• Own and maintain the full communications template library.
• Create self-help training videos and SOPs, and support form content.
• Partner with Technology to send internal outage alerts and manage Teams alert channel.

Kenntnisse

Zendesk experience

Incident communications

Written communication

Tools

Support platforms

Jobbeschreibung

• Maintain tools, templates, and communication channels for support operations.
• Create training videos, SOPs, and support form content.
• Manage outage alerts and status page updates.

Primary Responsibilities:

• Own and maintain the full communications template library.
• Create self-help training videos and configure support tool flows.
• Partner with Technology to send internal outage alerts and manage Teams alert channel.

Job Qualifications:

• 3+ years in customer support or support operations.
• Experience with incident communications and support platforms like Zendesk.
• Strong written communication skills and attention to detail.

ComPsych is the worldwide leader in organizational mental health, well-being, and absence management. For over 40 years, the company has served more than 75,000 customers worldwide, touching over 160 million lives across 200 countries, and is trusted by 40% of the Fortune 500.