Supply Chain ERP Application Owner

Embedded Shishya; Deutschland; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Welcome days

Remote space reimbursement for home‑办公

Anchor days travel/reimbursement

Personal development trainings

Employee referral program

Zusammenfassung

Redcare Pharmacy is building a dedicated ERP Application Management team to own and operate Supply Chain ERP applications across Europe. You will ensure stable, reliable ERP operations while driving continuous improvements in quality and support for critical supply chain processes.

You will work with Business Stakeholders, ERP Consultants and Developers, gaining hands-on experience with Microsoft Dynamics AX 2009 and Dynamics 365 while growing through structured onboarding and collaborative

Qualifikationen

• 3+ years of experience supporting or managing Supply Chain ERP processes.
• Enjoy analysing complex issues, identifying root causes and driving improvements.
• Familiar with Incident, Problem and Change Management; ITIL knowledge is a plus.
• Collaborate with Business Stakeholders, ERP Consultants and Developers; take ownership of applications.
• Proactive mindset with interest in leveraging AI and automation to improve operations.
• Experience with Microsoft Dynamics AX 2009 or Dynamics 365 is an advantage.
• Fluent in English; German is a plus.

Aufgaben

• Take ownership of the operational lifecycle of business-critical Supply Chain ERP applications, ensuring reliability and maintainability.
• Drive incident management, root cause analysis and problem resolution.
• Own L1/L2 application operations, collaborating with ERP Consultants and Developers on complex L3 topics to ensure business continuity and stability.
• Support operational readiness and solution validation for changes and enhancements.
• Identify recurring issues and implement sustainable improvements to enhance operational excellence.
• Build and maintain operational documentation, runbooks and knowledge articles to strengthen service quality and knowledge sharing.

Kenntnisse

Incident management

Root cause analysis

Problem management

Change management

ITIL knowledge

Collaboration with stakeholders

AI and automation interest

Tools

Microsoft Dynamics AX 2009

Microsoft Dynamics 365

Jobbeschreibung

About your tasks

• Take ownership of the operational lifecycle of business-critical Supply Chain ERP applications, ensuring reliability, maintainability and continuous improvement.
• Drive incident management, root cause analysis and problem resolution.
• Own L1/L2 application operations, collaborating with ERP Consultants and Developers on complex L3 topics to ensure business continuity and application stability.
• Support operational readiness and solution validation for new changes and enhancements.
• Identify recurring issues and implement sustainable improvements that enhance operational excellence and long‑term maintainability.
• Build and maintain operational documentation, runbooks and knowledge articles to strengthen service quality and knowledge sharing.

About you

• You have 3+ years of experience supporting or managing Supply Chain business processes within an ERP or enterprise application environment.
• You enjoy analysing complex issues, identifying root causes and driving sustainable improvements rather than simply fixing symptoms.
• You understand application lifecycle and IT service management principles such as Incident, Problem and Change Management; experience with ITIL is an advantage.
• You enjoy collaborating with Business Stakeholders, ERP Consultants and Developers, take ownership of your applications and are motivated by continuous learning.
• Proactive mindset with an interest in leveraging AI and automation to continuously improve application operations, support processes, and user experience.
• Experience with Microsoft Dynamics AX 2009 or Dynamics 365 is an advantage.
• You are fluent in English; German is a plus.

About your benefits

• Welcome days: We want you to feel at home with us from the very first day. Therefore, we welcome you with our comprehensive onboarding program.
• Remote space: For our remote working employees we grant you 500,00 € to set up your office space from home. To create an environment for you and how you work best.
• Anchor days: As per your remote contract there will be some occasions to travel to office for anchor days, this is fully reimbursed including any travelling costs or hotel expenses.
• Personal development: Grow! We support and encourage your individual development through various in‑ and external trainings.
• Employee referral program: Because you know best who fits in with us, successful recommendations are rewarded with a bonus.

About Redcare Pharmacy

As Europe’s No.1 e-pharmacy Redcare Pharmacy is powered by passionate teams and cutting‑edge innovation. We strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values join us and start your #Redcareer today.

About the role

Join our newly established ERP Application Management organization and take ownership of business‑critical Supply Chain ERP applications supporting one of Europe’s leading e‑commerce businesses.

You will ensure stable, reliable and efficient ERP operations while continuously improving application quality and supporting critical Supply Chain business processes. Working closely with Business Stakeholders, ERP Consultants and Developers, you will act as the operational owner of your applications throughout their operational lifecycle.

You’ll gain hands‑on experience with Microsoft Dynamics AX 2009 and Dynamics 365 while growing through structured onboarding, continuous learning and close collaboration with experienced colleagues.

About the tech stack

Microsoft Dynamics AX 2009, Microsoft Dynamics 365, Supply Chain ERP Applications, Application Lifecycle Management, Incident Management, Problem Management, Change Management