Finance ERP Application Owner

Redcare Pharmacy; Köln; Hybrid; EUR 55.000 - 85.000; Vollzeit

Benefits dieser Stelle

Welcome onboarding days

Remote space €500 setup allowance

Travel to anchor days fully reimbursed

Personal development support

Employee referral bonus

Zusammenfassung

Redcare Pharmacy is seeking an ERP Application Manager to own the lifecycle of Finance ERP applications, including Microsoft Dynamics AX/365, ensuring reliability and continuous improvement. You will work with business stakeholders, ERP consultants and developers to support critical finance processes and drive efficient operations.

The role emphasizes incident management, root cause analysis and deep collaboration to maintain business continuity.

Qualifikationen

• 3+ years in Finance ERP support or management.
• Ability to analyse complex issues and drive improvements.
• Knowledge of IT service management principles; ITIL is an advantage.
• Collaborative mindset working with stakeholders, consultants and developers.
• Interest in AI and automation to improve operations and user experience.
• Experience with Microsoft Dynamics AX 2009 or Dynamics 365 is a plus.
• Fluent in English; German is a plus.

Aufgaben

• Take ownership of the operational lifecycle of Finance ERP apps ensuring reliability and continuous improvement.
• Drive incident management, root cause analysis and problem resolution.
• Own L1/L2 app operations, collaborating with ERP consultants and developers on L3 topics.
• Support readiness and validation for changes and enhancements.
• Identify recurring issues and implement sustainable improvements for operational excellence.
• Build and maintain operational documentation, runbooks and knowledge articles.

Kenntnisse

ERP operations

Incident management

Problem management

Change management

AI & automation

Dynamics AX 2009/365

English fluent

Tools

Microsoft Dynamics AX 2009

Microsoft Dynamics 365

ITIL

Jobbeschreibung

About Redcare Pharmacy

As Europe’s No.1 e-pharmacy Redcare Pharmacy is powered by passionate teams and cutting‑edge innovation. We strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values, join us and start your #Redcareer today.

About the role

Join our newly established ERP Application Management organization and take ownership of business-critical Finance ERP applications supporting one of Europe's leading e‑commerce businesses.

You will ensure stable, reliable and efficient ERP operations while continuously improving application quality and supporting critical Finance business processes. Working closely with Business Stakeholders, ERP Consultants and Developers, you will act as the operational owner of your applications throughout their operational lifecycle.

You’ll gain hands‑on experience with Microsoft Dynamics AX 2009 and Dynamics 365 while growing through structured onboarding, continuous learning and close collaboration with experienced colleagues.

About the tech stack

Microsoft Dynamics AX 2009, Microsoft Dynamics 365, Finance ERP Applications, Application Lifecycle Management, Incident Management, Problem Management, Change Management

About your tasks

• Take ownership of the operational lifecycle of business‑critical Finance ERP applications, ensuring reliability, maintainability and continuous improvement.
• Drive incident management, root cause analysis and problem resolution.
• Own L1/L2 application operations, collaborating with ERP Consultants and Developers on complex L3 topics to ensure business continuity and application stability.
• Support operational readiness and solution validation for new changes and enhancements.
• Identify recurring issues and implement sustainable improvements that enhance operational excellence and long‑term maintainability.
• Build and maintain operational documentation, runbooks and knowledge articles to strengthen service quality and knowledge sharing.

Qualifications

• You have 3+ years of experience supporting or managing Finance business processes within an ERP or enterprise application environment.
• You enjoy analysing complex issues, identifying root causes and driving sustainable improvements rather than simply fixing symptoms.
• You understand application lifecycle and IT service management principles such as Incident, Problem and Change Management; experience with ITIL is an advantage.
• You enjoy collaborating with Business Stakeholders, ERP Consultants and Developers, take ownership of your applications and are motivated by continuous learning.
• Proactive mindset with an interest in leveraging AI and automation to continuously improve application operations, support processes, and user experience.
• Experience with Microsoft Dynamics AX 2009 or Dynamics 365 is an advantage.
• You are fluent in English; German is a plus.

About your benefits

• Welcome days: We want you to feel at home with us from the very first day. Therefore, we welcome you with our comprehensive onboarding program.
• Remote space: For our remote working employees we grant you €500 to set up your office space from home. To create an environment for you and how you work best.
• Anchor days: As per your remote contract there will be some occasions to travel to office for anchor days, this is fully reimbursed including any travelling costs or hotel expenses.
• Personal development: Grow! We support and encourage your individual development through various in‑ and external trainings.
• Employee referral program: Because you know best who fits in with us, successful recommendations are rewarded with a bonus.