Student Services Coordinator

htk academy; Hamburg; Vor Ort; EUR 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

40h/week

Fixed-term 12 months

Varied mix of student contact and offi

Zusammenfassung

htk academy is seeking a warm, present Reception & Student Contact and Office & Organisation professional to be the first point of contact for students, applicants, lecturers and guests. You welcome people in a friendly, professional manner and help maintain a calm, lively campus atmosphere while handling daily office tasks.

In this role you will manage front office activities, filing, deadlines, forms, call and email coordination, room setup, stock, access and equipment, and support meetings

Qualifikationen

• Completed training in commercial, hotel industry, office management or similar.
• Experience in front office, reception, assistance or student/customer contact.
• A feel for people and joy in a lively campus.
• Very good MS Office skills (Outlook, Excel, Word).
• Sympathetic, clear, reliable way of communicating.
• Organizational talent, independence, calm in hectic moments.
• Very good German and good English.

Aufgaben

• Welcome students, applicants, lecturers and guests in a friendly and professional manner.
• Ensure a pleasant campus atmosphere, personally and spatially.
• Digital and physical filing, deadline management, internal documents.
• Processing of applications and forms.
• Coordination of telephone calls and e-mail enquiries.
• Room organization, material stocks, studio and equipment rental.
• Reliable management of access, printer, and copy cards.
• Incoming and outgoing mail.
• Support for meetings and events (preparation, documents, minutes).
• Creation of documents (certificates).

Kenntnisse

MS Office

German language

English language

Front office experience

Organizational skills

Ausbildung

Commercial / Hotel industry / Office management training

Jobbeschreibung

You are the heart of our campus: the first point of contact for students, applicants, lecturers and guests — and at the same time the person who ensures that our campus runs smoothly in the background.

So you combine two worlds:

• Reception & Student Support (warm, present, empathetic)
• Office & Administration (structured, reliable, organized)

Reception & Student Contact

• You welcome students, applicants, lecturers and guests in a friendly and professional manner
• You have a feel for the atmosphere on campus and know when someone needs support, orientation or peace
• You will ensure a pleasant atmosphere on campus — both personally and spatially

Office & Organisation

• Digital and physical filing, deadline management, internal documents
• Processing of applications and forms
• Coordination of telephone calls and e-mail enquiries
• Room organization, material stocks, studio and equipment rental
• Reliable management of access, printer, and copy cards
• Incoming and outgoing mail
• Support for meetings and events (preparation, documents, minutes)
• Creation of documents (certificates

Interface between people and processes

• Cooperation with campus management and program management
• Communication with authorities (e.g. BAföG office)
• Organization in work-intensive phases such as the start of the semester or exams

Your profile

• Completed training (commercial, hotel industry, office management or similar)
• Experience in front office, reception, assistance or student/customer contact
• A feel for people and joy in a lively campus
• Very good MS Office skills (especially Outlook, Excel, Word)
• Sympathetic, clear, reliable way of communicating
• Organizational talent, independence, calm in hectic moments
• Very good German & good English

Why us?

• 40h/week, 12 months fixed‑term
• Varied mix of student contact and office responsibility