Strategic Project Manager (m/f/d) Customer Quality - limited to 24 months

Hapag-Lloyd AG; Hamburg; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Salary and vacation pay (13 salaries)

Mentoring programs

Public transport subsidies

Company restaurant and wellness offers

Job summary

Hapag-Lloyd is seeking a Strategic Project Manager (m/f/d) to drive strategic transformation initiatives from concept to benefits realization. You will own projects, coordinate cross‑functional teams, and translate strategic objectives into actionable delivery across the organization.

You will work with Head Office teams, IT, Digital, and GCC to ensure alignment, transparency, and measurable outcomes. The role emphasizes disciplined execution, high ownership, and clear stakeholder communication

Qualifications

• 6+ years of experience in project management, preferably within complex, matrix organizations.
• Experience delivering projects or workstreams within larger transformation initiatives.
• Experience in shipping, logistics, or global service environments is an advantage.
• Strong analytical and structured problem‑solving skills.
• Effective stakeholder communication and collaboration abilities.
• Strong written and verbal communication skills, including presentation preparation.

Responsibilities

• Translate HL 2030 strategic objectives into clear project concepts, frameworks, and execution plans.
• Analyze voice of customer insights, market trends, and competitive information to support project and strategy objectives.
• Lead/support end‑to‑end project delivery within assigned scope, from planning and implementation through rollout and post‑launch support.
• Collaborate with IT, Digital, Process Excellence, and other functional teams to implement scalable and sustainable solutions.
• Contribute to structured governance forums, status meetings, and decision‑preparation processes.
• Manage day‑to‑day stakeholder communication, addressing issues and supporting alignment.
• Prepare and support C‑level‑ready updates and dashboards using Salesforce Analytics, Qlik Sense, and other reporting tools.
• Communicate project progress, risks, and outcomes through clear, structured, and audience‑appropriate messaging.

Skills

Analytical thinking

Stakeholder communication

Written and verbal communication

Project coordination

Ownership and execution focus

Cross-functional collaboration

Tools

Salesforce Analytics

Qlik Sense

Job description

The Strategic Project Manager (m/f/d) is responsible for delivering and supporting strategic transformation initiatives across the organization, from concept development through execution and benefits realization. The role requires structured project ownership within a defined scope, strong cross‑functional coordination, and the ability to translate strategic objectives into practical, high‑quality project delivery. The incumbent will work closely with Head Office teams, regional stakeholders, IT, QSC, and GCC, supporting alignment, transparency, and measurable business outcomes through disciplined execution and clear, structured communication. The role contributes to the delivery of the “Undisputed No. 1 for Quality” strategy.

• Translate HL 2030 strategic objectives into clear project concepts, frameworks, and execution plans
• Analyze voice of customer insights, market trends, and competitive information to support project and strategy objectives
• Lead/support end‑to‑end project delivery within assigned scope, from planning and implementation through rollout and post‑launch support
• Collaborate with IT, Digital, Process Excellence, and other functional teams to implement scalable and sustainable solutions
• Contribute to structured governance forums, status meetings, and decision‑preparation processes
• Manage day‑to‑day stakeholder communication, addressing issues and supporting alignment
• Prepare and support C‑level‑ready updates and dashboards using Salesforce Analytics, Qlik Sense, and other reporting tools
• Communicate project progress, risks, and outcomes through clear, structured, and audience‑appropriate messaging

Qualifications

• 6+ years of experience in project management, preferably within complex, matrix organizations
• Experience delivering projects or workstreams within larger transformation initiatives
• Experience in shipping, logistics, or global service environments is an advantage
• Strong analytical and structured problem‑solving skills
• Effective stakeholder communication and collaboration abilities
• Strong written and verbal communication skills, including presentation preparation
• Ability to translate complex topics into clear, actionable project plans and updates
• High level of ownership, reliability, and execution focus

We offer

• Exciting challenges, real responsibility, and the opportunity to make your own ideas visible in a wide range of projects
• Individual development through our Hapag‑Lloyd LEARNING CAMPUS, international perspectives, and mentoring programs that genuinely advance your career
• Attractive compensation (13 monthly salaries + vacation pay) as well as strong social benefits in a financially stable company
• At least 28 days of vacation, flexible working hours, capital forming benefits, and a future oriented pension plan (MYPENSION)
• A modern hybrid work model (3 days office / 2 days remote) and a workplace in a prime downtown location at Ballindamm
• Mobility benefits such as subsidies for public transportation, as well as bicycle leasing via JobRad
• Comprehensive health and sports offerings (e.g., yoga, sailing, company doctor) plus EGYM Wellpass
• A company restaurant with freshly prepared meals every day and a coffee bar with a wide selection

About Us

Hapag‑Lloyd

is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide. With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day.

Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.

When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.

We believe that every exploration is a chance to grow, and every port is a place to belong. Your Journey, Our Horizon