Supervisor (m/f/d) Inland Delivery and Customer Service

Hapag-Lloyd AG; Deutschland; Hybrid; EUR 29,000 - 41,000; Full time

Benefits offered by this job

Meal allowance

Modern Prague office

Flexible remote work after training

Training workshops

Modern equipment (notebook)

Job summary

Hapag-Lloyd is seeking a Supervisor Inland Delivery and Customer Service in Prague to support the team manager in daily operations and drive improvements across import/export processes. You will act as the functional lead, resolve complex issues, monitor vendor performance and contribute to reporting and projects.

You will organise activities across Inland Delivery, Customer Service and Documentation, guide colleagues on complex cases, and ensure consistent service quality while building a

Qualifications

• Several years of experience in liner shipping, logistics, forwarding or transportation operations with strong inland transport knowledge.
• Analytical and problem-solving mindset with ability to identify root causes and develop pragmatic solutions.
• Proactive, structured, self-motivated with high ownership and ability to work independently.
• Strong interest in process optimisation, automation and digital transformation.
• Excellent MS Office skills, with Excel proficiency; familiarity with Power BI, VBA/Macros, RPA, Alteryx is a plus.
• Excellent communication and stakeholder-management abilities with internal and external partners.
• Ability to balance multiple topics and drive improvements while performing operational duties.
• Fluent in Czech (written and spoken) and good English.

Responsibilities

• Support the Manager in daily management of the Inland Delivery Team and act as deputy when required.
• Organise and coordinate import/export activities across Inland Delivery, Customer Service and Documentation.
• Resolve operational issues with customers, vendors and internal stakeholders.
• Provide functional responsibility for the team, guiding colleagues on complex cases and ensuring service quality.
• Analyse and address disputes, identify root causes and implement solutions.
• Monitor vendor performance and collaborate on corrective actions with Procurement.
• Identify and drive process optimisation, standardisation and automation initiatives.
• Support reporting, administrative tasks, performance monitoring and project work.
• Contribute to team motivation and a collaborative, performance-driven environment.
• Balance operational duties with tactical improvement initiatives and manage multiple topics.

Skills

Inland transport knowledge

Analytical thinking

Ownership and independence

Process optimisation

Excel proficiency

Power BI / VBA / RPA / Alteryx

Stakeholder management

Multitasking / prioritisation

Czech language

English language

Tools

Power BI

VBA/Macros

RPA

Alteryx

Job description

As Supervisor Inland Delivery and Customer Service you will support the team manager in daily operations while actively driving improvements across import and export processes. You will act as the functional lead for the team, resolve complex issues, monitor vendor performance and contribute to reporting, projects and the overall motivation of the department.

What You'll Do

• Support the Manager in daily management of the Inland Delivery Team and act as deputy when required
• Organise and coordinate import and export activities across Inland Delivery, Customer Service and Documentation
• Resolve operational issues in close cooperation with customers, vendors and internal stakeholders
• Provide functional responsibility for the team, guiding colleagues on complex cases and ensuring consistent service quality
• Analyse and handle operational and invoice-related disputes, identifying root causes and implementing solutions
• Monitor vendor performance, identify improvement areas and collaborate with Procurement on corrective actions
• Identify and drive process optimisation, standardisation and automation initiatives
• Support reporting, administrative tasks, performance monitoring and project work
• Contribute to team motivation, development and a collaborative, performance-oriented environment
• Balance operational duties with tactical improvement initiatives and manage multiple topics simultaneously

What Makes You A Fit

• Several years of experience in liner shipping, logistics, forwarding or transportation operations with strong inland transport knowledge
• Analytical and problem-solving mindset with ability to identify root causes and develop pragmatic solutions
• Proactive, structured, self-motivated with high ownership and ability to work independently
• Strong interest in process optimisation, automation and digital transformation
• Good knowledge of MS Office, especially Excel; experience with Power BI, VBA/Macros, RPA, Alteryx or similar tools is a plus
• Excellent communication and stakeholder-management skills, comfortable working with internal departments and external partners
• Ability to balance operational responsibilities with tactical improvement initiatives and manage multiple topics simultaneously
• Fluent in Czech (spoken and written) and good written and spoken English skills

What We Offer You

• A modern office in Prague, well located close to a mall and metro station
• Colleagues who love and live team spirit
• Meal allowance
• Modern work equipment (notebook etc.)
• Online and offline trainings/workshops
• After the training phase, we offer a flexible remote work model with three days in the office and two days at home.

About Us

Hapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide. With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day.

Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high-quality service across continents and to support our customers in even the most complex supply chains.

When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.

We believe that every exploration is a chance to grow, and every port is a place to belong.

Your Journey, Our Horizon