Strategic Customer Success Manager (m/f/d)

DataGuard; München; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Flexible hours

Choice of work location

Personal training budget

Bi-annual feedback cycles

Job summary

DataGuard is seeking a Customer Success Manager in Munich to lead onboarding and drive value for multinational accounts. You will manage partnerships, tailor solutions, and develop strategic account plans to grow retention and expansion.

Fluency in English and German, plus experience in SaaS and executive-level engagements, will help you thrive in a fast-growing security and compliance environment.

Qualifications

• Proven experience as a Customer Success Manager or Account Manager in SaaS.
• Strong track record with executive-level meetings and stakeholder management.
• Genuine interest in privacy, information security, and compliance.
• Team-oriented, action-driven, and customer-centric mindset.
• Excellent communication; fluent in English and German.

Responsibilities

• You lead customer onboarding, ensuring adoption through structured processes.
• You manage partnerships and stakeholders, driving success across initiatives.
• You understand customer needs by gathering insights and tailoring solutions.
• You develop account plans and identify upsell/cross-sell opportunities.
• You build strategic partnerships by aligning goals with solutions.
• You monitor portfolios, flag risks, and create anti-churn strategies.

Skills

Customer Success

Account Management

Stakeholder Management

Executive Meetings

Job description

Are you eager to be the strategic partner driving exceptional value for corporate accounts while building lasting relationships with top-level executives? Can you see yourself steering complex, multinational initiatives with precision, all while showcasing the measurable impact of our solutions on client success?

WE PROTECT THE PEOPLE BEHIND THE DATA

We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 200 team members worldwide and with offices in Munich, Berlin, London, Stockholm, and Vienna, we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities, and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks.

WHAT YOU'LL BE DOING

• You lead customer onboarding, ensuring seamless adoption through well-structured processes and customer enablement
• You manage partnerships and stakeholders proactively, driving success, anticipating issues, and steering multiple initiatives using proven frameworks and tools
• You understand customer needs by gathering insights into challenges and tailoring solutions to maximize satisfaction and business outcomes
• You develop account plans, identify upselling and cross-selling opportunities, and collaborate with sales to drive customer expansion and retention
• You build and maintain strategic partnerships by understanding client goals and aligning them with company solutions
• You monitor customer portfolios, flag risks early, and create anti-churn strategies in collaboration with internal teams

WHAT YOU'LL GET IN RETURN

• The freedom, trust, and tools to do what you love and make an impact in a purpose-driven company, committed to doing genuine good in the digital world.
• Enjoy a high degree of flexibility with tailored working hours, choice of work location, and benefits that support your lifestyle, health, and family needs.
• Join a secure, future-focused role in a dynamic scale-up positioned to make a major impact in the rapidly expanding Security & Compliance market.
• Grow along expert or leadership paths with support from employee accelerator programs, bi-annual feedback cycles, and a personal training budget.
• Work in an environment that values autonomy, rapid decision-making, a flat hierarchy, and collaborative, eye-level communication to keep things moving forward.

THE QUALITIES YOU'LL NEED FOR A SUCCESSFUL CAREER AT DATAGUARD

• Proven experience as a Customer Success Manager, Account Manager, or Management Consultant, ideally in a fast‑paced SaaS environment
• Strong track record in executive‑level meetings, stakeholder management, and delivering impactful presentations, demos, and project work
• Genuine interest in Privacy, Information Security, and Compliance, with the motivation to continuously learn and adapt to evolving regulatory landscapes
• Team‑oriented, action‑driven, and highly customer‑centric mindset
• Excellent communication skills; fluent in English and German

LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS:

No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you!